Review by northalabama
Good "I Receive 90% of My Purchased Speeds"
- Location: Huntsville,Madison,AL
- Cost: $48 per month
- Install: about 7 days
Bad "Still Pricey, Poor Value for Price. TERRIBLE SERVICE!"
Overall "It's OK...For Now..."
|Pre Sales information:|
Value for money:
(ratings match consensus)
1/2012: Gone to U-verse...I know, I know, it's oranges for oranges, but if the speeds are faster and they have a good promotional offer, what is there to lose? I better be careful, because I am talking about AT&T...
11/2011: MAJOR outage in the southeast today, and after 6 hours, I called tech support. I spoke with a rep, whose native language wasn't American English, who repeated everything I said back to me. Try having any conversation this way, much less tech support questions. They just zeroed out their service rating as of today, and may even accomplish what I thought was the impossible...chasing me back to Comcrap!
8/2011: After 8 months streaming Netflix and using VOIP, my wireless gateway failed (wireless only). AT&T replaced at no charge, but only with a disconnect threat. A Motorola Surfboard with Comcast will look pretty good after the promotional price has ended.
12/2010: Dry line DSL up and running, self-installed, cancelled service call, and home phone number ported to Vonage cutting my total bill in half. Netflix is streaming HD ok, but I will always be on the scope for a new service offer...my relationship with AT&T is hanging by a thread.
11/2010: I called back at opening time, 7 am on the dot, got right through. The rep apologized, said she was unable to login to her computer (why did she answer, then...maybe she should get to work a little earlier). She promised to call me back, but I wouldn't be fooled, and I have call waiting, so I dialed right back, and waited another few hours. That's it, I called back to DSL to disconnect my service, and got right through...who knew! I requested a dry line DSL connection, accepted a save offer to keep me from cable, and will cancel my home phone once the order is processed...no more AT&T home phone, I've HAD IT!
11/2010: I called customer service twice today. After waiting on hold for 2 hours and 45 minutes the first call, I began to think to myself "surely my call was lost somewhere, they can't be this busy", so I hung up and called back. I fell asleep 1 hour and 30 minutes into the second call (thank goodness for speakerphone!). This level of service, regardless of the reason, is completely UNACCEPTABLE.
3/2007: No noticeable downtime, constant speeds, no complaints other that value vs. cable internet. I recently upgraded my modem, noticed a noise profile, requested removal, and was taken care of right away. My ping is about half of what it was before, no transmission loss, and slightly faster speeds. Can't complain.
member for 12.5 years, 372 visits, last login: 13 days ago
updated 1.7 years ago