 Review by Pesimist 
UPDATED: 214 days ago
member for 2.3 years, 882 visits, last login: 35 days ago
 Valley,Chambers,AL
 $43 per month
 about 3 days
 BellSouth
 "Fast, most of the time - No Drop Outs - Easy to get up and running."
 "Depends on your point of view"
 "Speeds are no longer stable"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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24 April 2009: DSL download speeds have been tanking during late afternoon & evenings (2.8-3.1 MEG), QoS checks indicate AT&T has some problems. I made the mistake of swapping to the new Yahoo/ATT home page & mail servers, a less than satisfactory experience. Not sure how many e-mails didn't make it through to my outlook, was not able to get any response from customer service; link to AT&T CS chat service didn't work, e-mails to CS unanswered.
2 January 2009: Modem started acting up in early December (dropping connections). Called in to AT&T, huge bucket truck arrived the same day - line tested okay. The tech replaced my modem on the spot, haven't had any problems since. 6 MEG is always at or very close to 6 MEG, no throttling or unexplainable slowdowns during peak hours.
20 June 2008: Well - DSL Extreme 6.0 now available in our area. So now I'm on the 6 MEG plan and yet to see less than 5.9 download speeds even during peak usage times. Sorry - I tried to get the speed tests I've done as I've gone through the upgrades in sequential order by date, but couldn't.
4 April 2008: Another month has come and gone, can't say anything but good for AT&T's DSL service. The 3 MEG service is great, no latency, speeds as advertised - always.
7 March 2008: It's been a month since I signed on with Bellsouth, no dropouts, no latency problems. Sure am happy that HughesNet performed so bad that I swapped over. Bellsouth has now made DSL Extreme service available in our area -so I upgraded last night.
I signed up for the Fast Access Ultra Service (1.5/256), the fastest service we have available in our area. So far speeds I'm getting are close to what was advertised with minimal latency. Haven't noticed drops in speeds during peak hours.
Attachments:
Followup comments:  
Black Beauty
@bellsouth.net
| To Whom It May Concern Thank You To AT&T Mr. Elliot Hilton April 16, 2008
To: Mr. Elliott Hilton,
Service Technician ,
AT&T Southeast
Central Riverdale I&R
From: Ms. Sylvia Black,
AT&T Customer (As of April 2, 2008)
Saddlewood Dr.
Jonesboro, Georgia
To Whom It May Concern,
First, I would like to say thank you to Mr. Elliott Hilton for all of the help he gave me to make the process to connect DSL in my home. The quality of service was excellent. Elliott did a great job of explaining all of the connection hook ups in the home. I was really impressed how he was able to give service without the computer and lap top in his presents. Mr. Hilton showed great professional customer services. His diligence in writing down the information for the system to get started in I purchase my desk computer. Elliott sincerity and commitment were obvious from the first moment he enter my home. His knowledge is so powerful. And for that I say Thank you Elliott.
AT&T has a jewel working for them and I would recommend Elliott and AT&T family to anymore. Again, Thank you Elliott!! God mad you and he has programmed you for victory. When you think and talk positive, and know how to conduct yourself in a professional and timely manner, excellent and success comes . You will be propelled toward greatness. Words cannot tell about the helping hand that was shown to me while getting me started with the DSL at my home. You can be sure that I'll recommend AT&T to all of my family , friends, co-workers and business associates.
Sincerely,
Sylvia Black,
AT&T Customer | |
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