Review by jimk 
Posted: 31 days ago
member for 2.3 years, 962 visits, last login: a few hours ago
 Raleigh,Wake,NC
 $42 per month
 about 3 days
 BellSouth
 "Good reliability, no home phone service required, decent speeds, free static IP"
 "Annoying registration process, Some billing and information glitches at first"
 "No real problems so far"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
AT&T is finally offering DSL without home phone service, so I went ahead and signed up. This was heavily influenced by what Time Warner Cable is doing with bandwidth caps in other markets and the complete discontinuation of news group service.
I signed up on a Monday night and they gave me the account information during the same call. Took about 10 minutes to order including hold time.
Thursday, there was a note from UPS telling me where to pick up the modem and another from AT&T saying the service is active, along with a direct line for the tech that hooked up the service, just in case there were any problems.
I hooked up the modem that night and it instantly acquired DSL sync. Rather than giving me the PPPoE account info, they now require that the customer creates the information. This is where it gets annoying, since their installer tries to force the annoying Motive software on the computer to "help" configure the modem with the account information. There is no uninstall procedure for the Motive software, either.
The only problems so far was that parts of the order didn't automatically complete, which caused problems when ordering the static IP. However, the billing department was able to resolve this without too much hassle. It appears that there are some minor glitches possibly related to the BellSouth/AT&T merger.
I have no problems getting advertised speeds (3.0 Mbps down / 384 Kbps up) and the connection has not dropped once. Signals look very good. The modem is a Motorola 2210.
Followup comments: | Forums » comments on review of AT&T Southeast |
|
AT&T Southeast
(88)
·
·
·