Review by Metatron2008 
UPDATED: 1.2 years ago
member for 1.2 years, 535 visits, last login: a few hours ago
 Stockbridge,Henry,GA
 $110 per month (24 month contract)
 about 3 days
 "They send you modems that make great door stops."
 "Anything that you would consider good service."
 "It's a telco version of Diakatana."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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We are long time members of Bellsouth. had them since 1988, when we moved into this house.
We got dialup at 2000, after years of Compuserve and AOL.
Around 2004 we got 256 kbps dsl.
And thats where the problem truly began, around that time they put a new phone line cord in from the pole to our house, and had it running in the air directly to our house until they could bury it. It got hit by a few storms from hurricanes at that time. When they buried it, I would notice some line connection problems, noise in the phone, etc.
But for a long time, it was fine. If we had static, bellsouth would fix it.
We went from 256 kbps, to 1.5 megs, to 3.0, and finally 6.0 in late 2006.
Everything was good. For a time........
Around 2007 the line started acting up pretty bad. Called for service alot. But this was bellsouth, they would reply back by fixing the problem, and sending us new modems when they broke.
Then december 2007 came, and at&t took over. Late december, a nearby storm happened, and I couldn't use dsl service for 8 hours. We never had a drop of rain.
I realized I was in for trouble, bellsouth never let 6 states lose dsl.
As 2008 rolled in, lots of problems started. Slowly the dsl service would disconnect. Over days it would disconnect more.
I changed dns, which helped it disconnect less. But didn't stop the problem.
We got new modems, new routers, they would connect fine for a day, then disconnect again.
We had two techs come out. They bothb would fix them problem temporarly, the last one reduced the line size, and added protection on all lines. Same answer, problem fixed for a day or two.
Finally, I gave up. And the problem didn't stop. What became a disconnect that happened once every few hours, quickly became a disconnect every hour, then 30 minutes. Then, it would disconnect repeately and became unusable.
Then, unusuable became dead. At the end of my at&t experience, I would sit there for several hours just to wait for service to come back on. Serveral hours became days. And if the service came back on, it was only enough to open google, and then it died again.
After wait a week for service to restore, I called charter. I heard they were crap, but I needed a way out.
Had to wait a month for the charter service, but at least it doesn't disconnect for weeks.
The problem with my at&t service was obviously the line or the dns server. Even though we paid for line quality testing, they never did it, and refused to fix either one.
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AT&T Southeast
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