Review by bigozone
Good "$49 for DSL-extreme 6.0 and local phone.... tried dsl-lite but it was too slow for me"
- Location: Gray,Knox,KY
- Cost: $49 per month
- Install: about 2 days
Bad "outages, and bellsouth's excellent tech support has been outsourced to some trained moneys"
Overall "where else can you find DSL 6.0 and local Phone for $49? but it sure helps if you install a home run"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I'm a 40y/o PC repair tech so the install was painless and didn't even use their installation software. I ran my own "home-run" direct DSL line years ago.. Since first doing this review I've had 2 of the 2Wire modems crap out. So since AT&T bought out BELL SOUTH, the customer service especially the call centers have went to hell, (still feel that way) and they lowered the speeds across the board trying to compensate for too many users for their current setup.... and they have no intention of upgrading anything until U-VERSE makes it to rural south east KY (10 yrs?) How each night until the data base switches your account to the new settings).
it's great if you don't need tech support..... if you do, try to get to a supervisor or level 2 tech ASAP... all the first level of operators can do is read from a script, and few of them have actual OS knowledge or know anything about setting up a phone so for even a supported product i'd try to get the case escalated that way to can talk to someone who knows what they are talking about (not just reading a script).
Re-upgraded after trying DSL-lite for a few months, but was very unsatisfied with speeds and the ping times in particular. after the DSL Extreme 6.0 became active now my computer seems slow vs the net even using chrome.... maybe time for a reload of the OS. That aside, now i have 40ms ping times up and down the east coast and the mid-west. even though the upload speed is averaging around 420Kbs when advertised as UPTO 512Kbs,,,, but on the WONDERFUL SIDE i'm now on page 1 of AT&T SOUTH.
CORRECTION OF LAST SENTENCE!! now NO WHERE NEAR PAGE 1!!!
when considering bang for the buck, i feel i have the best deal in town.
i don't care what anyone says since it's the only real 1 line DSL option in my area.
i'm on the first page of speed results on a $350 walmart laptop that is over 4 years old but has has many upgrades including a C2D T5750 2gig CPU, 3 Gigs of ram, DL DVD BURNER, atheros 5007G class factory card (the 5008 died but it was fun while it lasted)... now my acer aspire 5315 is decked out with all that and an internal webcam and bluetooth also!! and now finally the internet service can keep up w/ my 3.5 year old technology. too bad the 5008 died now that i can afford a class N Wifi router...
NOW TO SAVE SOME $$ for a good N class ATT compatible DSL modem/router combo.
member for 11.3 years, 117 visits, last login: 1.6 years ago
updated 2.7 years ago
ATT Bait, Switch, and just don't seem to care. Don't know if this the right spot to b!tch or not but my current story with AT&T DSL......
End of June I call to get basic DSL service as AT&T advertises constantly for around $15.00/month with 12 month commitment. I don't have high bandwidth needs like some.
I'm told that's not available for my area but "We can offer you our DSL 6.0 for $19.95/month with 12 month commitment-free router included..."
So, I sign up.
Get the first bill at the end of July and it's around $50.00-$60.00. (Looking for it. Recollection currently.) Wonder if there is some B.S. "activation" fee i.e. profit that's attached to it like everything else and that's the reason for the higher bill.
Try to contact by phone and can't get anyone after holding for a long time to make sure I understand all billing. Tried to get them online through their chat system and was told "Please call...the number I had called."
Get the bill for next month. $53.00
Call-Get someone! She's polite and states that the person that took the order did not apply some in-house "promotion" and that's why bills are higher. She informs me that she will apply it and apply credit towards the previous bill. That's the end of August.
September bill comes. $53.00. I stop paying as that's what I'm advised to do by others because when you pay no-one cares. And honestly, I'm thinking some other information is gonna' come showing all of the corrections. Then I'll pay everything to zero.
But nothing comes. I know things are gonna' automatically get switched off. No problem. Happens near the end of October. So the calls begin again with them.
Call. Same story as the original person in August. Some "magical promotion" wasn't applied. And now they are trying to tell me that the originator of the deal could not even offer $19.95 DSL service.
I explain to them that has nothing to do with me whatsoever. And I will gladly pay everything to zero balance for what was quoted to me. We go back and forth. The person completely knows that they are wrong but won't attempt to correct anything or offer any alternative. None. Finally they state that they will "escalate" the ticket and have a manager call me back. This is about a 30 minute phone call by the way. I have the records.
They never call.
I call back the next day. Go through the same scenario. I ask for any manager on the floor. Get someone!
Same broken record. Keeps trying to tell me that 6.0 DSL for the time period costs $53.00/month. I keep telling this person that has nothing to do with what I have been quoted. Nothing. They could charge $5.00/month or $500.00/month for the service at that time and I am still required to pay $19.95/month. Even if it was $5.00/month, I have agreed to pay $19.95/month.
Again, every person in the chain knows that they are wrong. Whenever I prove this too them or put them in a corner they state "Let me put you on hold while I investigate this further." Every time. This "Manager" says the same thing. And then comes back with "You were mistakenly quoted $19.95/month for the time period". So, I've got them right there. They admit to quoting $19.95/month. Any mistake that they claim is their responsibility. I have this on audio with them. I also informed them that they are being recorded in case anyone is thinking of wiretapping laws.
The "Manager" states she will investigate further and "escalate" the ticket again to see what can be done. And then will call back tomorrow. She never called.
So to recap:
Called for basic $14.95/month DSL. Told it wasn't available.
Agreed to $19.95/month 6.0 DSL with free equipment and 12 month commitment.
All bills now reflect charges of $53.00+-/month.
They have admitted that they are wrong, however at this point elect to do nothing. And trust me, I know how this works. They will try to force a 12 month commitment on me as well at this $53.00/month rate. Then the equipment will magically not be free anymore in some way.
At this point, I have spoken to 5 different people and will be calling back tomorrow to discuss this madness. I'll post back all results.
All calls are recorded.
(Posted this in another area. Thought it might be better suited here. Suggestions and/or criticism welcomed.)