Review by jfinch1 
member for 11.9 years, 996 visits, last login: 14 days ago
updated 1 year ago
 Knoxville,Knox,TN
 $37 per month "37.50 for 1meg k/bits, I guess that's a plus?" "Not the fastest broadband, Bellsouth support was head over heals better than AT&T. AT&T support is the worst I've experienced" "I think AT&T wants out of the internet business, support is almost non-existant."
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UPDATE April 15, 2012. The line tech showed up at my house today, turns out a rodent had ate one of the 2 wires into in the junction box, that feeds my house. Service has been restored. The line-tech also informed me that the fellow AT&T sent on Friday was an indoor tech, which was a waste of time, since I had informed them I had tested the line at the NID. Anyway, 8 days after contacting them, I have DSL.
Update April 14, 2012 Got my daily Robo-call at 5 informing me they didn't fix the problem and that I have a new appointment for Monday at 8am.
UPDATE April 13, 2012. Alrighty. The tech came out today, checked the line at the NID and informed me that I wasn't getting a DSL signal, and he's turning it in to a higher-up. What he found isn't really true, my modem syncs up at a slow 223K/bits, if you wait 15mins or so for it to do it. At 5:45, I got a robo-call from AT&T telling me they were sorry they missed my appointment, but they would have things fixed between 8-5 on Saturday. We'll see.
UPDATE: April 12, 2012: Well that's interesting, it was 2 years ago almost to the day since my last ordeal with AT&T DSL. Last Thursday, a week ago, my Westel 6100 modem lost sync at 5:30pm and was down most of the evening. Normally it syncs around 1200k/bits Well, when it came back up on Friday my download was syncing at 223k/bits and my upload was 384k/bits. I called AT&T Saturday, explained to them I don't have phone service, and that the DSL line into the house was a straight run from the NID (cat 6) and that I have 2 different westel modems and they were both running slow. The foreign lady said they would have someone out Thursday, a whole week after the trouble had started. Thursday rolled around, I took the afternoon off for my 1-6pm appointment. Around 4pm I got to wondering where the tech was, and called to see if he was coming. I was informed he had already been out, and there was no problem with my line. I was not happy. I went ahead and ran a cord out the window to my NID (which still had spiderwebs around it, proving no one had been out), and sure enough, my sync speed was still crawling at 223k/bits. I called AT&T back to let them know my problems were NOT resolved. Chloe informed me that Tyrone would have a line truck to my house before 6pm and that they would call to verify that the tech had been by. No Truck, No Call. I wasted 4 hours of leave from work and missed a dinner date and still had crawling DSL. I called back at 8pm, got an American named Joey who said he would send a truck Friday between 1-6pm and that they would call at 5:30 to verify my DSL was working. I let him know I couldn't be off work again, but since the problem was outside of the house, I would be looking for their phone call.
I am so over AT&T, they have totally ruined the former Bellsouth.
UPDATE: April 12, 2010: As you can see below, I dropped my phone service on March 19th but kept my DSL Ultra service. I got the bill today. It was $72 instead of the expected ~$38. Nicole from AT&T Internet explained to me that since I made a change in my service, they changed my billing period. In the past, I was billed for the month I had just been through, but NOW since I dropped my phone I am being billed for the month in advance. SO, they charged me for 2 months of DSL in this bill. Good ol AT&T, they'll get ya one way or the other.
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I've been on DSL ultra for over 10 years, with speeds from 880k download to finally 1.2 meg download. Yesterday I called to finally turn off my AT&T phone service, because my monthly bill for phone and DSL had climbed to $82 a month and I already had a cellphone.
My Connection has been pretty stable on the whole for many years, except for last year, the speed would drastically drop on either really hot days or when there was a home football game. Either way, it would be in the around 150k. The last time a tech was out here (about a year ago) he told me to never bother with trying to get a 3meg connection, because of my distance from the CO. Well, while having my phone turned off yesterday, I let Debra talk me into trying the 3meg service. It didn't work. My modem (Westell 6100) couldn't keep a connection. This morning the field tech came out and checked the wiring and told me what I tried to tell Debra, my home is too far from the CO, we have to drop you back to 1.5meg service. Anyway, I'm up and running again, but I have to wait to business hours to call billing and get them to fix my bill. (see update)
Over all, AT&T is very friendly and fast to try to correct service problems, but the online help isn't near as good as their field techs.
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  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
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