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Another case ripped from AT&T. We unfortunately have come to expect this sort of behavior from AT&T. elcuco review documents a pattern, same difference. If you want to read his/hers at »Review of AT&T DSL by elcuco Please read this as you should be informed of the treatment AT&T inflicts upon an elderly couple suffering with Congestive heart disease. The documented facts are indisputable: In any other country, this elder abuse would be illegal. It's not that difficult to figure out. The question is will we have the intestinal fortitude to act on behalf of these people or sit by and watch. Notwithstanding aforesaid reprehensible treatment, the mindset of AT&T and their employees is lackadaisical and dangerous. There was absolutely no reason for trained technicians to not find a Bridge Tap earlier than three months while customer paid for 3.0 Mbps during that time. AT&T agreement for one year of DSL $14.95 3.0 Mbps Customer pays for 3.0 Mbps but only gets 1.5 Mbps, and that's after the three months it took the trained technicians to find the Bridge Tap On or about the ninth month, customer discovers a substantial rate hike of $49 on their bill not specified in the contract. AT&T alleged one calendar year elapsed notwithstanding the three months customer paid for services AT&T failed to rendered. AT&T failed to reimburse customer the modem purchase price pursuant to contract notwithstanding the customers written and verbal requests and assurances from an AT&T supervisor. AT&T is dropping the elderly customers speed daily, sometimes multiple times a day. The speed never goes up ONLY DOWN! What started as speeds of 1.5 Mbps is now ONLY .74 Mbps (point seventy four). Again, Current speed is under POINT SEVENTY FOUR .74 Mbps and DROPPING Avoid the belief that the public is uneducated. A week doesn’t go by when there isn’t an article documenting AT&T's over-zealous or too abusive treatment of a large segment of their customers including the elderly. Notwithstanding the prevalence of censorship it appears America is crystal clear. No one is trusted less than politicians and AT&T. »AT&T Will Detail the Fate of Its DSL Users Nov. 7 [90] comments »AT&T Fails to Sell Aging DSL Markets, May Upgrade [63] comments member for 11.6 years, 7 visits, last login: 11.5 years ago updated 11.5 years ago
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