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AT&T Southeast page on DSLReports
Six Month Rating

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Review by Ruggero See Profile

  • Location: Miami,Miami-Dade,FL
  • Cost: $90 per month
  • Telco party AT&T
Good "Give me a break!"
Bad "It's not that difficult to figure out"
Overall "In any other country, this elder abuse would be illegal"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Another case ripped from AT&T. We unfortunately have come to expect this sort of behavior from AT&T. elcuco review documents a pattern, same difference. If you want to read his/hers at »Review of AT&T Southeast by elcuco

Please read this as you should be informed of the treatment AT&T inflicts upon an elderly couple suffering with Congestive heart disease. The documented facts are indisputable:

In any other country, this elder abuse would be illegal. It's not that difficult to figure out. The question is will we have the intestinal fortitude to act on behalf of these people or sit by and watch.

Notwithstanding aforesaid reprehensible treatment, the mindset of AT&T and their employees is lackadaisical and dangerous. There was absolutely no reason for trained technicians to not find a Bridge Tap earlier than three months while customer paid for 3.0 Mbps during that time.

AT&T agreement for one year of DSL $14.95 3.0 Mbps

Customer pays for 3.0 Mbps but only gets 1.5 Mbps, and that's after the three months it took the trained technicians to find the Bridge Tap

On or about the ninth month, customer discovers a substantial rate hike of $49 on their bill not specified in the contract. AT&T alleged one calendar year elapsed notwithstanding the three months customer paid for services AT&T failed to rendered.

AT&T failed to reimburse customer the modem purchase price pursuant to contract notwithstanding the customers written and verbal requests and assurances from an AT&T supervisor.

AT&T is dropping the elderly customers speed daily, sometimes multiple times a day. The speed never goes up ONLY DOWN!

What started as speeds of 1.5 Mbps is now ONLY .74 Mbps (point seventy four).

Again, Current speed is under POINT SEVENTY FOUR .74 Mbps and DROPPING

Avoid the belief that the public is uneducated. A week doesn’t go by when there isn’t an article documenting AT&T's over-zealous or too abusive treatment of a large segment of their customers including the elderly. Notwithstanding the prevalence of censorship it appears America is crystal clear. No one is trusted less than politicians and AT&T.

»AT&T Will Detail the Fate of Its DSL Users Nov. 7
»AT&T Fails to Sell Aging DSL Markets, May Upgrade

member for 2.3 years, 7 visits, last login: 2.2 years ago
updated 2.2 years ago

Comments:
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Seriously?

I you don't like the service cancel it. Abuse? You've got to be kidding me.
Expand your moderator at work
Ruggero

join:2012-08-10

Re: Seriously?

Avoid looking like a paid patsy, a mouthpiece for AT&T. Many of us have been reading your other replies wirelessdog.

Avoid the belief that the public is uneducated. A week doesnt go by when there isnt an article documenting AT&T's over-zealous or too abusive treatment of a large segment of their customers including the elderly. Notwithstanding the prevalence of censorship it appears America is crystal clear. No one is trusted less than politicians and AT&T.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Seriously?

You are entitled to your opinion as I am to mine. I'm not saying they are not providing bad service - they may well be. What I am saying is, it isn't "abuse" as you put it. Cancel the account and move on to a different provider.

From what I gather with this review you are posting for someone else. Care to clarify?

David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice

1 edit

Re: Seriously?

said by wirelessdog:

You are entitled to your opinion as I am to mine. I'm not saying they are not providing bad service - they may well be. What I am saying is, it isn't "abuse" as you put it. Cancel the account and move on to a different provider.

From what I gather with this review you are posting for someone else. Care to clarify?

That's the same questions I have been asking. If you read it, it typically doesn't meet an individual service review. That's the whole point behind the review. I kept thinking it's against DSLR's policy to use reviews for advertizing (cruzio comes to mind) or handbilling of potentially political issues. Now had he talked about individual service that would have been a different story, but so far I see nothing to indicate this was individual service.

As far as speed drops, probably a sync problem. Most people here realize that DSL is sold in speed tiers with a minimum and a maximum speed. Since you have a MODEM the DSLAM and the MODEM will negotiate for the best possible speed based on tones it recieves (think large faster dial-up modem negotiation). Now if those tones do not add up to the full speed, of course you get less. Just like you did when you dialed up expecting 53kbps instead you got 28.8. DSL isn't much different except it does it on a larger scale and you don't have to have a dial tone on your line, and not dialing a number.

For instance, let's take just the profile of "express" for 13 state.

that profile has a minimum of 384/128 sync.
It has a maximum of 1536/384.
Now, in a perfect world, where cabling is perfect and no one was over 1000ft from a Central office or Remote terminal you would get 1536/384.

Fact is people live many different distances from the Central office or Remote terminal. One person might be living with the remote right in their back yard, another person might be living up to 2 miles away from the same remote. I don't expect the guy living 2 miles from the service terminal to get 6mbps at over 11000ft. I would expect him to get 6mbps at 1000ft. There is a large difference between both distances.

Even internal wiring in the house can play a role in distance. I saw one case I had once where the old 4 prong wiring added what I see is 10,000ft of resistance to a line. It was barely hanging on to 384/128 while the rest of the neighbors had 3mbps (some even had 6!) While this might look as discrimination, it's nothing more than wiring in a premise problem. Since 1984, the wiring in a home belongs to the end user/homeowner and never was at&t's responsibility after that. That seems to be forgotten quite often by homeowners. Just recently I heard today that in some newer homes they are not even putting in phone jacks anymore. Today it's just ethernet jacks with ethernet wiring ran to them.

--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
Expand your moderator at work
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1

Re: Seriously?

We have a wholesale agreement with most carriers to resell service. I don't think I have ever sold an AT&T account but it comes to mind they aren't like Verizon. When you run the prequalification it comes up with a speed range IIRC. That is probably for a reason.