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Review by Gilitar See Profile

  • Location: Mobile, Mobile, AL, USA
  • Cost Contract price not specified.

Update 9/17/16: I am now a GigaPower subscriber! So long to DSL and the arguments and fights over bandwidth in my house!

member for 12.1 years, 1994 visits, last login: 5.2 years ago
updated 7.5 years ago

lrreed
join:2012-10-12
Albany, GA

lrreed

Member

att disconnecting

go with actiontec model GT784WN $58 -63.00 on Amazon. Have not had disconnect since installing. If you don't have att password, call tech support, they suppilied it even though I am not using thier Moden/Router. Hope this helps some one. Will not work on u-verse, only 2wire


David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

if you need help

Post in the direct forum, we can work on it.
copycat
join:2011-08-28
Tucker, GA

copycat

Member

AT&T DSl

Yes it sux, in general. Slow, lags, disconnects, unbelievable. My Clearwire wireless broadband performs batter than AT&T crappy DSL.
sbken
join:2002-03-09
Etowah, NC

1 recommendation

sbken

Member

ATT DSL is NOT interested in your concerns!

I've had nothing but miserable experience with ATT DSL. My speed is "capped" at 1.3 MB/s (on a good day) because their equipment is at maximum capacity and they have no intention to upgrading. My neighbor dropped their ATT DSL a year ago and recently requested reestablishment of DSL service. ATT refused claiming that "the loop is full" We have no other options in our remote location. I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away.
15444104 (banned)
join:2012-06-11

1 recommendation

15444104 (banned)

Member

Re: ATT DSL is NOT interested in your concerns!

said by sbken:

I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away.

It's almost like they were "baiting" you into cancelling your service with that response. As a matter of fact I think they were.

If I were you I would send a return receipt requested snail mail to the CEO , Mr. Randall Stephenson and let him know about this behavior.

I've heard a lot of things but this came from the execitive offices and in any circumstances is NOT ACCEPTABLE IN ANY WAY SHAPE OR FORM.

Randall, you really need to monitor this site because it appears that you have NO clue about the OUTRAGEOUS behavior of your employees.
sbken
join:2002-03-09
Etowah, NC

sbken

Member

Re: ATT DSL is NOT interested in your concerns!

Being a persistent cuss I've already sent snail mails to my two Senators, the FCC and the FTC. The FTC replied with a form letter, telling me they'll save my letter in their secure database. (Oh wow!) The FCC, as they have done previously, did not reply but sent a copy of my letter to the ATT President's office. As has happened before, the same "gentleman" in the President's office called me and apologized from speaking to me in a condescending manner. He did not promise any improvement to or resolution of the original problem. This afternoon I received a telephone call from one of the Senator's office in Washington, DC and the aide informed me that they were aware of the third-world quality of the U.S. internet. They were working with the FCC to draft new legislation to mandate improved internet service but that ATT and the other major carriers are fighting them. Nevertheless, he said that they might see some improvements/changes in the few couple of years. Don't hold your breath.

P.S. A few years ago I received a thinly-veiled email threat from ATT warning me that that had the authority of terminate my service if I took "harassing" action. They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive. I'll wait to hear from my other Senator. But I don't expect any improvement in ATT Service in the foreseeable future.
15444104 (banned)
join:2012-06-11

1 edit

1 recommendation

15444104 (banned)

Member

Re: ATT DSL is NOT interested in your concerns!

said by sbken:

They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive.

Sounds like someone in middle management is trying to prevent you from voicing your concerns to someone who can get something done ...like the CEO.

As long as your letter is respectful I see NO reason why you shouldn't let the CEO know about how his underlings are responding to those THAT PAY THEIR SALARIES!

The ONLY reason that other "gentleman" apologized for his behavior is because he knows that it was COMPLETELY UNacceptable behavior and is probably grounds for HIS TERMINATION, if the CEO knew about it. Which the CEO SHOULD KNOW ABOUT THIS BEHAVIOR.

The critical thing is that you must send that letter
"return receipt requested, to be opened ONLY by Mr. Randall Stephenson CEO of ATT. "

Gilitar
join:2012-02-01
Mobile, AL

Gilitar

Member

Re: ATT DSL is NOT interested in your concerns!

The problem with AT&T is management. They are completely uncoordinated. It's a classic case of the right hand not knowing what the left hand is doing. The best thing that could happen is for the wireline business to be spun off.

tigerpaw509
join:2011-01-19

1 recommendation

tigerpaw509

Member

Re: ATT DSL is NOT interested in your concerns!

Soon as they find a buyer with $1 trillion dollars it's sold.
They want 100% wireless and cant wait to drop all landlines.
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

Re: ATT DSL is NOT interested in your concerns!

The imagined unending profit goldmine with wireless won't last forever, considering how the main street economy is stumbling more than even now, (wages stagnant or dropping due to inflation) price of staples going up, gas ect...most consumers are at the tipping point of what they can afford to spend on NONessential items, and internet is one of them.

DataRiker
Premium Member
join:2002-05-19
00000

1 recommendation

DataRiker

Premium Member

Re: ATT DSL is NOT interested in your concerns!

Anything Randall Stephenson can do for another steak dinner.

ATT is the absolute bottom of the dumpster.

Gilitar
join:2012-02-01
Mobile, AL

1 recommendation

Gilitar

Member

Re: ATT DSL is NOT interested in your concerns!

said by DataRiker:

ATT is the absolute bottom of the dumpster.

Quoted for the truth. I'm stuck with them and hate every minute of it until Mediacom decides they want to service our neighborhood.

Danny
@bellsouth.net

1 recommendation

Danny

Anon

Re: ATT DSL is NOT interested in your concerns!

ever since about oct-2012, from 3pm to 9-10pm our ping goes up by outrageous rates. i try speedtests, and the throttling holds us steady "within our payment plan range" but the connection is intermittent overall.

every day my sons complain about how they cant play their games because their lag is so horrible because of the high pings.

customer support is NO HELP because as i said we're "within our accepted range for our payment plan"

such utter BS.

ronny4067
@sbcglobal.net

1 recommendation

ronny4067

Anon

ATT DSL

As some of you have stated, at&t is 'not' interested in providing adsl service over copper network. It is trying it's best to get rid of all it's copper that will not support u_verse. U-verse and wireless is what at&t wants to continue to provide, because it has no, or very little, government oversight. at&t shopped it's copper network several year's ago but no one was interested. If your on copper and outside the range of U-verse, good luck. If your state regulates the copper network, ie goergia's PSC, that is your only hope. good luck!!!!

biotech
@66.249.113.x

1 recommendation

biotech

Anon

Change your DSL provider

Instead of whining about Ma Bell's prices for DSL service, why don't you TRY to change providers such as DSLExtreme or any CLEC DSL Provider since they have much friendlier prices ($19 for 6mbps internet with renewable contract for DSLExtreme) and that they are MUCH wiling to help customers who know about this website.

Gilitar
join:2012-02-01
Mobile, AL

1 recommendation

Gilitar

Member

Re: Change your DSL provider

said by biotech :

Instead of whining about Ma Bell's prices for DSL service, why don't you TRY to change providers such as DSLExtreme or any CLEC DSL Provider since they have much friendlier prices ($19 for 6mbps internet with renewable contract for DSLExtreme) and that they are MUCH wiling to help customers who know about this website.

There are NO other options at my address.
SuperTech35
join:2014-03-21
Mobile, AL

SuperTech35

Member

Re: Change your DSL provider

What area are you in?

Gilitar
join:2012-02-01
Mobile, AL

Gilitar

Member

Re: Change your DSL provider

said by SuperTech35:

What area are you in?

I'm in far west Mobile. My neighborhood was built in 2005 and wired with the newest version of FTTC. It's a simple matter of AT&T not caring to upgrade the electronics in these systems.

SuperTech
@144.160.226.x

SuperTech to Gilitar

Anon

to Gilitar
Maybe try getting in touch with a local guy.. Could be line issues.

Gilitar
join:2012-02-01
Mobile, AL

1 recommendation

Gilitar

Member

Re: Change your DSL provider

said by SuperTech :

Maybe try getting in touch with a local guy.. Could be line issues.

Something strange just happened. Southern Light has been running fiber on the poles in my to the area close to my serving RT and the latency and speeds suddenly got better. I wonder if Southern Light is providing fiber for AT&T in some instances?

AttHostage
@99.117.50.x

1 recommendation

AttHostage

Anon

att has been holding me hostage after i called

they locked up my line by putting a "SERVICE in PROCESS" Hold on the line. I cant get another service or do anything until they either take that off or I call them and say I QUIT ! That is their way or Extortion. Extorting money from me by not allowing me to go somewhere else because of the service hold on my line.

Walldoo99
@sbcglobal.net

1 recommendation

Walldoo99

Anon

Uverse

We had trouble with it and the replaced the modem/router twice. the second time they gave us a different modem and we are getting speeds a litte high than they claim in their "speeds up to" Upload speed is still only 1.8 but DL is 20.08 They claim speeds up to 17 Mbps down and 3 up. Wit hthe old modem we ran DL speeds from 3 - 17 and uploads were never over 1.5. rebooting the modem helped the DL speeds most of the time. Over all I'm happy with the Uverse, but I do not have their television service

Gilitar
join:2012-02-01
Mobile, AL

1 recommendation

Gilitar

Member

Re: Uverse

My issues with AT&T has nothing to do with U Verse. I am stuck on an old antiquated fiber to the curb system that only allows old school DSL. My issues are due to failing and oversubscribed equipment and AT&T being stupid.

NoAlternativ
@sbcglobal.net

1 recommendation

NoAlternativ

Anon

AT&T Has Never Been Concerned...

I've had to deal with AT&T for years, decades actually, and they have never actually been interested in delivering quality service as a company. There are individuals who do take pride in their work, and in some cases have had to hide this from their peers for fear of recrimination for providing "favors" to customers to make their experience better, but the most profitable business model for the telco/internet providers is one that provides the absolute minimum service at the maximum price without inviting competition to move in. It will likely take legislation and intervention by the courts to change the game. If there was a better option, I would take it.