Review by rtkeen 
UPDATED: 63 days ago
member for 7 years, 2107 visits, last login: a few hours ago
 Indianapolis,Hamilton,IN
 $24 per month
 about 28 days
 AT&T
 "Solid service"
 "Support"
 "Reasonable so far"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Been with Ameritech/SBC/AT&T since 2001. Started with a 768kb, $49/mo account and now am at 3Mb, $24/mo account.
Regular customer service stinks, but if you can get the direct number to DSL support, those guys know what they're doing and are willing to help.
It took me 3 tries to get AT&T to help figure out why my S/N and attenuation were so bad. They finally sent a tech who would talk to me, and showed me that, even though I'm less than half a mile from the CO, my line snakes over a 1.5 mile distance before it gets to my house. He installed a line splitter and wired a home run (using 2nd pair) for free.
(update) Since installing the line splitter, our service has been rather rock solid.
Overall, not too bad.
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