 Review by georgequ 
UPDATED: 123 days ago
member for 6.5 years, 2371 visits, last login: a few hours ago
 Painesville,Lake,OH
 $49 per month (12 month contract)
 about 3 days
 Ameritech
 "Service is very consistant, few outages."
 "Tech support is non-existant, do not speak english :)"
 "they just about crashed my computer."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Well, it's been about a year now. I have the 1.5 to 6Mb service.
My speed test results have been a very steady 4900 to 5000 down and 387 to 485 up.
Can’t complain.
There was some confusion after I moved since I had put in a disconnect for the old address and a connect for the new.
Well some nincompoop forgot to remove the disconnect from the system after it was disconnected and service was re established at the new location.. The result being that about a week after the new service was up and running some other nincompoop saw the disconnect on his screen never looked at the facts or address and promptly disconnected me.
Well, confusion reigned; it took the intervention of Mr. “C” from the Ameritech forum to set every thing straight.. You see the connect notice WAS removed after it was completed.
Besides that no complaints I have very good service, very few outages,. and great speeds.
Viva la SBC/Yahoo.
Service remains excellent, Speed has actually improved. Absolutely no complaints, Have not had an "outage": for months and months.
ADDITION MADE ON 26 JULY 2009.
I had some connection issues, some websites including this one would not load in and time out. We have 4 PC's running, Two ME, one Windows 2000 Pro and one Vista.
After some chatting back and forth this lady decided she could not handle the case and gave it "supposedly" to a supervisor, smart lady, you would presume, right ? Well the lady asked me for permission to take control of my PC which I did, I figured she knew what she was doing right ? WROND! It is just too bad, that I don't know her name, because the lady that this this to me deserves to be fired.
First thing she wanted to do was uninstall Firefox. Which I refused to let her do upon which she gave me a hard time insisting that FF was known to have issues like this and uninstalling it would make it all better.
Since my laptop when taken to my next door neighbor would pull the sites right in, I knew FF was not the problem. It's my guess that she was not familiar with FF.
First thing I knew, she had pulled down the tools/options tab and started unchecking just about every thing that could be unchecked, by this time I was getting panicky,and asked her what she was doing. Quote: "I am disabling a few things so we can see what is going on" I asked please to stop changing my browser without reason, next she went to my cookies, many of which are needed to sign on to certain sites. and against my protest with me practically screaming in her ear she proceeded to delete all my cookies and all my private data was soon to follow. I really got paranoid when she headed for the password file. I have about 50 passwords in there, some that require alphanumeric and numbers combined with none alphabetical characters like SAM#&123 hard to remember no ? I was screaming at her and I mean SCREAMING don't you dare delete my passwords, but she deleted them anyway together with my bookmark folder.
By now I was really P----d but I composed myself and told her what she did to my Firefox installation was totally irresponsible. I asked her for her name, which instead of supplying me with same, she managed to very conveniently loose the connection.
I'll be spending the rest of the day doing the "lost password and user name routine." After which I have to solve my original time out issues.
Is this a bad review of my ISP ? yes and no.
No because I still have very reliable 5100+ DSL service.
Yes, because their tech support stinks. To give a person with so little knowledge about the computer and operating systems the power and the means to operate a customers computer by remote control is totally irresponsible.
SHAME ON YOU AT@T.
Attachments:
Followup comments: | Forums » comments on review of AT&T Midwest |
|
AT&T Midwest
(36)
(59)
