 Review by GorbGuy 
UPDATED: 2 years ago
member for 6.1 years, 1578 visits, last login: 1 days ago
 Middleville,Barry,MI
 $59 per month (month by month)
 about 1 days
 AT&T
 "9.6k to 48k, constant disconnects and unable to connects, terrible support"
 "If it weren't for my long standing email address, I'd have dropped these pricks long ago"
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I've been with Earthlink, "…line trouble. You'll have to contact Ameritech, sir." iServ," …line trouble. You'll have to contact Ameritech, sir." And CoreComm / Voyager, "…line trouble. You'll have to contact Ameritech, sir." Of all the companies, SBC/AT&T has been the cheapest... but unfortunately, not much different than the others: “…line trouble. You’ll have to contact SBC/ATT, sir.”
When originally moving to them (at the time, they had just flipped to SBC,) I figured resolving connection, disconnects, and various other line related issues (which happens way more than it should,) would be easier to fix by sticking with one company. They control the lines, the RT's, and the CO, but this hasn't been further from the truth. Calling AT&T Internet to report issues with connecting to the Internet, disconnects from the Internet, and various other issues, turns into multi-hour long debates on the issues of "reinstalling TCP/IP" on my router, various XP computers, and hand held devices, all sharing the high-speed-dial-up connection AT&T is servicing me with. When it finally dawns on "Bob", that maybe the issue isn't with my equipment, and is perhaps on their end, I'm always transferred to a second tier person, whom then determines that is must be a line problem and that they can't help me; that I need to contact the phone company... being AT&T. This happens, typically on a monthly basis. While I'm talking to their Internet and telco yahoo's (heh,) I always ask about DSL, and when our two year old RT might be lit, and every time I get that chipper ", I'd bet 6 to 8 months," response. This is the longest 6 to 8 month stretch I’ve ever seen.
I'd love to switch to someone else... but I'm about a klick too far away for wireless, a klick too far away for cable, and *gasp* a thousand feet or so too far away for DSL.
It's 2007, AT&T; dial-up is a bit dated, don't you think? But hey, maybe they'll just skip installing that "DSL Card that my RT is ready for," (according to the tech that was working on the RT last year,) and jump right to providing "U-Wish" in 6 to 8 months? Or maybe not? It might be unprofitable for them to do that while my 50 or so neighbors are using HughesNet, hundreds of others that are using dial-up, and probably hundreds more that have simply given up on slow speeds, and now have nothing. I mean, there is no way those people who do still have service would sign up for DSL at $10 to $30/month, when they can get dial-up speeds and reliability for the same price, or hi-speed Satellite for twice the price. But I guess I shouldn’t complain. If I truly wanted high speed, I could just move to an area deemed more profitable… like the crime and drug-laden portion of greater Grand Rapids, whose residents enjoy speeds of up to 6Mb.
UPDATE 31-Oct-07 - Please see »Dial Up Price Increase. I'm done with these "yahoo's."
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