Review by benc 
UPDATED: 229 days ago
member for 1.2 years, 441 visits, last login: a few hours ago
 Glen Carbon,Madison,IL
 $20 per month (month by month)
 "Unsure"
 "I Have To See"
 "I Have To See"
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UPDATE: Sometime early January, 2008:
I'm not going to rate the DSL service, since apparently I'm 22,000 feet from the C.O. and thus can't get it. But, there's one BIG issue. They NEED better internal communication. The sales people need to be better informed so they won't try to sell DSL to people who can't get it. At least I won't have to pay any DSL-related charges when all is said and done. But plenty of time was wasted, both mine and theirs.
UPDATE: January 2nd, 2008:
Okay, so the start date came and went. On the start date, I even got the call from the tech who hooked up the modem. So, I tried to hook it up. Apparently the modem can't detect the signal. I made sure it wasn't a problem on my end. So, I called up support on New Year's Day. The CSR made a trouble ticket, and then said that the maintenance department would call me back the day after. Hopefully they will.
ORIGINAL:
I just ordered DSL via AT&T, so I don't know how it's going to turn out. However, I can comment on the pre-order process. I'll update this when I actually get the service.
Here's what I got: I got the 1.5M/384k DSL with a single Dynamic IP. It's at a cost of $20/mo. There is no setup fee, I'm using self-install, and the S&H on the modem was waived, which made me happy. They are also going to send me a VISA gift card for $50, to off-set the fact that the modem cost $50. So effectively, the modem costs me nothing.
I know that the 3.0M/512k costs just $5/mo. more, but I don't qualify for it since I'm too far from the C.O.
UPDATE December 19th, 2007: I ordered DSL yesterday. I was told that I can't get it activated prior to New Year's Eve. Ordinarily I wouldn't be impressed. However, I will cut some slack in this regard because of the holidays. I also figure that any work that isn't repair related isn't going to be top-notch priority.
So, when I called them up, the lady was nice and had answers to all of my questions. She also asked me some questions, some that I expected, and some that were annoying. The questions that were annoying I will also give some slack. Why? It's because I know that most people aren't as knowledgeable about computers and configuration as I am. But because she asked them, I did get the feeling that she was trying to ensure that I didn't have problems later. The questions in the parenthesis are what she really wanted to know.
Some of them were:
- How many computers do you have in your house?
(Should I get the modem or the combo modem/router/switch/wireless gateway?)
- What kind of "Windows" do you have? Yes, she literally said that!
(Is your computer fast enough?)
I did tell her that I already knew that I just wanted the modem, and that my setup is "good enough." I wanted to say "No offense but I probably know more than you do" but I didn't, since I know that I'm dealing with another human on the line. Anytime I call a CSR I always give them a chance to be helpful and never ask them anything that I consider unreasonable.
She also didn't try to "upsell" me, which I most definitely appreciated. I hate it when people try to sell me things that I don't want.
So all in all, I think she did a good job. When I get the service I'll rate "5" on the Pre-Sales information.
It's a world of difference from the AT&T store. I swear, the people who work at the store can't be very bright. They even told me I can't get DSL. Good thing I didn't give up. I wonder if they would know the answers if I asked them questions about cell phones, or know what a SIM card is. At least the CSR I talked to was better.
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