Review by porterm 
UPDATED: 257 days ago
member for 2.7 years, 73 visits, last login: 20 days ago
 Saint Louis,Saint Louis,MO
 $35 per month (12 month contract)
 "faster then dialup if thats anything worth considering"
 "when you have a problem and the answer is obvious to you,you have to jump thru hoops to get them to do anything"
 "ok for surfing,location is everything. if you dont know what your talking about when a problem develops"
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(ratings below consensus)
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ive had some form of internet service for twenty years. first dialup(AOL) and then aol broadband(kinda weird that swb wouldnt serve me broadband at that location
but AOL could over the same lines) this service wasnt all that great,but much better then dialup. moved to my current location about 5 years ago and found that i qualifiedfordsl here so ordered it up. never had a problem setting my service up nor several others who asked me to help. originally came with a 2wire modem which worked well. about 2 years into the service,started having problems woth lost connections and slower then dialup speeds.spent a month or more talking to charlie from india,went to the now defunct circuit city and bought a new modem,
and checked everything in the house and found no problems. finally called for a tech who came in and immediatley said he didnt think he could do anything.
i had noticed a bell guy up on the pole outside priviously working on the same junction my line came from and had mentioned this every time i called but it didnt seem to pull much weight with everyone i had talked to on the phone. after leaping
an astronomical number of hurdles with them i got mad and went ti the nic and took every wire out and ran one single line up to the computer with a splitter /filter as the only connection. called them up and they started to run me thru the same hurdles again. at this point,i stopped them and explained what all i had been thru and what i had done to prepare for this call. they once again ran some tests and
the person agreed to roll a tech.but if anything was found faulty within my house,i would be liable for the service call. i agreed and they set up a run for a couple days later. got a call on the day agreed on albiet a little late in the day from a tech
and told him to come on out no matter how late it was. the tech arrived about 7 in the evening and actually was one of the nicest service guys i had ever encountered. i told him what i had done and he looked at my compter and had me go to a site and run a test and he agreed with me that something was wrong.
we then went to the basement where the nic was located and he hooked a laptop
directly to the nic. he couldnt get a good signal from there either,hooked directly to the outside line. i told him of the lineworker and the garbage bage covering the connection and he told me to sit tight ,that he was going up on the pole to check things out. he wasnt up there 10 minutes or so and cams down and said lets go check it out now. went inside and lo and behold,im hot,getting great speeds and
all. he told me as soon as he went up and identified my line all he did was touch it and it fell out. he reattached it and everything was fine. i have no complaints for this gentleman as he did what the first tech should have. i do have a problem with how long it took for someone to actually believe me and do what they should have to get me the service i was paying for. too many hoops to jump thru. service has been acceptable since then but my speed isnt what my father recieves just a couple miles away. i get about 1100kbs down here and dad gets about 1700kbs down at his house. but i understand thewhole distance from the co bit so im not complaining. my house is listed as being connected to one certain co,but there is another much closer. geuss im just at the wrong end of the wrong loop. just got notice that uverse is available here now,wasnt a week earlier,so im considering going to it to replace my dish service along with my dsl,just not sure if i want to pull the trigger just yet. seems like early adopters have to put up with a lot till they get thier deal right in a new area. price ways,its about the same as my combined bills,but im afraid to try something that may not work. oh yea,the original package was 1500/400 for something like $50 a month. its since gone down with contract pricing and hasnt risen even though the contract has long run out.
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