Review by nythain 
UPDATED: 154 days ago
member for 154 days, 1 visits, last login: 144 days ago
 Kansas City,Clay,MO
 $40 per month (24 month contract)
 AT&T
 "Friendly and helpfull in store service."
 "Everything else."
 "Worst decision I've made in my life."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Subscribed ATT DSL Direct PRO tier 3Mbps
Noticed really slow speeds. Since this was my first time using dsl (had been
a loyal cable customer up untill recently) i figured meh, dsl just sucks.
Well, after reading around on the web and finally getting around to visiting
my modems config page, i realized i was only connecting to thier network at
1984Kbps, near half of the advertised 3008Kbps.
Sooooo, next day, im in chat with an ATT representitive, this is how it went
in a nutshell. (sorry i dont have logs)
Me: Hi, was hoping you could help me find out why my modem is only
connecting to your network at 1984Kbps instead of the advertised 3008Kbps?
Them: Here's a link to a throughput test, click on it and tell me the
results.
Me: Download = 1.6Mbps Upload = 384Kbps
Them: Testing your line from my end
Them: Here's a complete explanation. Due to the number of computers on your
network, you are going to get lower speeds.
Me: But the problem is at the modem, as long as it just connects at 1984Kbps
i will never get a faster speed, even if i was the only computer accessing
the entire internet at the time.
Them: Well, as long as your speed isnt below 1.5Mbps everything is fine and
there's no problem
Me: The problem is, im paying for 3.0Mbps and your saying its completely
acceptable for me to get speeds advertised a tier lower?
Them: That is correct, there are many factors to determine internet speed.
Me: We already covered this.
Them: Well the other problem is the distance from the modem to the phone
exchange.
Me: So what you are saying is i really need to contact Time Warner?
Them: We understand your frustration, but you are going to have this problem
with any ISP you choose, our technology is considerably better than Time
Warner RoadRunner.
Me: We'll see.
So basically, there was absolutely nothing willingly attempted about my
connection speed problem and a whole lot of bragging and backpeddling and
excuse making. All at a higher rate than time warner, a 2 year contract, and
slower speeds to begin with. I would not recomment this company or service
to absolutely anyone. i would recommend a 10.00/mo dial up accoutn before
recommending someone pay 40.00/mo for near dial-up speeds (wich the
throughput test actually told me i was getting, my download, 12 seconds, 56k
download, 9 seconds, marginal difference). In fact, i will be breaking my
contract and contacting time warner in the near future for thier service
again, and would recommend almost anyone do the same.
I hope at least SOMEONE reads this and heeds the advice, bad company, bad
technology, bad service, bad support
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