Review by inklings
(review was emailed from domain compuserve.com(name)
lodged 12.3 years ago
 undisclosed location
 Contract price not specified.
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Has anyone else had problems with delivery of email using
bellatlantic.net? I have had email messages delayed for over two days
over a weekend and shorter time periods during the week. Technical
support could give me no answers. I have also gotten error messages when
trying to send about the bellatlantic.net server not being available.
I'm using Outlook Express and have had some problems with it over
Netscape.
I had DSL installed at the end of September. The first day of
installation went great. The second day got missed due to stormy weather
(the technician did call). It took me over two weeks to get through to
someone to reschedule an installation. It required me calling my phone
company's business office and threatening to cancel my phone service.
One of those business office people waited on hold for me for several
hours to get through to logistics to reschedule. Then a technician did
come out who knew nothing about setting up the software applications and
configuring the email systems. When he left, my previous dial-up ISP was
disabled (so I couldn't send out my change of email address) and the
email system was not adequately configured. This after the technician
spent 4 hours on the installation, with a lot of time spent on the phone
with technical support (because the gate address didn't work).
I hired a network administrator to come in and finish the job for me so
I could get up and functioning and make the transition from my other
ISP.
The DSL connection, though, has been great as far as the Internet and
very reliable.
-=-Inklings
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