 Review by zbestwun2001 
member for 6.1 years, 826 visits, last login: a few hours ago
updated 16 days ago
 Van Nuys,Los Angeles,CA
 $37 per month- (12 month contract)
 about 2 days SBC "Realiabily, Price and bang for the buck." "A little long hold for support.. use DLS Reports it's faster" "This is the best bang for the buck. Great personalized service."
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(ratings above consensus)
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January 26, 2012
Still very happy with DSL-X, still recommend it to everyone!
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August 2010, just signed up for my 5th year!!!
George their GM is such an asset to DSLX
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July 9, 2009
Just signed up for my 4th great year!!
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I have been with DSL Extreme going into my third year.
I have no complaints really, occasional glitches etc. but that is normal.
A great deal and much better than SBC ....I get 5 megs. consistently down and 634 up also. With that great upload speed my VOIP line works so well.
What do I have to complain about?
SBC (AT&T now) was ok when I started with them but after a while, the service started to deteriorate.
I began to be on first name basis with ASI techs they were here so much.
Then they tried to pull some shenanigans when I didn't renew my contract.
Tried and tried to talk me into signing back up.
I just couldn't put up with them any longer..
As far as DSL X:
I see no drawbacks to this ISP in anyway...They are polite, and this board is extremely helpful...
The DSL Reports forum for DLSX is extremely useful the the techs are quick to get to you.
George the GM is on the board all day long to assist.
I'd get it!!!
Steve
Comments:
1 edit | So far so good I've been with DSLextreme for quite a while, probably since around 2000 (I think they started up in 1999). So far not too many problems (knock wood). A couple outages, but that's going to happen with any ADSL, cable, T1, OC1, satellite data, etc. service (seen it happen and have had to deal with it, even $20,000/month SONET data service can get stuck). Other than that the data moves, DSLextreme sends me a bill, I pay it, they don't bug me and I don't bug them. That reliability plus the fact the two (I think) times I had to call about a problem I didn't have to speak to someone in another country reading off a script asking if my monitor was plugged in and I got to speak directly to an actual network engineer who had r/w enable on the routers.
I think that method of dealing with contracts is pretty common. Similar strategies with mobile phones, certificates of deposit, satellite radio, etc. You sign up for a contract and when that contract ends depending on what the contract said if you don't contact them they either auto-renew a contract or switch to month-to-month. If the contracts ends and they aren't contacted or paid and can't contact you, then the service is disconnected, etc. I guess it would be nice if DSLextreme had one of those auto-dialer things like XM Radio has that calls you every day when the contract is up to bug remind you to call them.
I agree that type of arrangement can be a hassle sometimes but I think that's the just the way most businesses operate these days. When a contract is up it's best to contact which ever company even if you just want to cancel (and that might mean a chat with "customer retention" at some companies) or you might be dinged one way or another.
EDIT: Clarified who the "they" I was talking about, etc. is to minimize the confusion. | |
| Reviews:
 ·DSL EXTREME
| No Problems For Me With DSL X DSL X has been nothing but great for me.
Honestly has never been an issue.
Tech support has ALWAYS fixed my problems.
George continues to be such a great asset to DSL X especially here on the BBR website.
I am going on 5 great years with DSL X | |
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