 Review by zbestwun2001 
UPDATED: 152 days ago
member for 4 years, 577 visits, last login: 1 days ago
 Van Nuys,Los Angeles,CA
 $34 per month (12 month contract)
 about 2 days
 SBC
 "Realiabily, Price and bang for the buck."
 "A little long hold for support.. use DLS Reports it's faster"
 "This is the best bang for the buck. Great personalized service."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
July 9, 2009
Just signed up for my 4th great year!!
__________________________________________________________
I have been with DSL Extreme going into my third year.
I have no complaints really, occasional glitches etc. but that is normal.
A great deal and much better than SBC ....I get 5 megs. consistently down and 634 up also. With that great upload speed my VOIP line works so well.
What do I have to complain about?
SBC (AT&T now) was ok when I started with them but after a while, the service started to deteriorate.
I began to be on first name basis with ASI techs they were here so much.
Then they tried to pull some shenanigans when I didn't renew my contract.
Tried and tried to talk me into signing back up.
I just couldn't put up with them any longer..
As far as DSL X:
I see no drawbacks to this ISP in anyway...They are polite, and this board is extremely helpful...
The DSL Reports forum for DLSX is extremely useful the the techs are quick to get to you.
George the GM is on the board all day long to assist.
I'd get it!!!
Steve
Followup comments:  
Cheatedby DSLX
@dslextreme.com
| DSL Extreme's dishonesty I have been a DSL Extreme customer for about 5 years. The service is adequate, but the company is rather unscrupulous. I recently found out that in the period of time I have been using them, they have significantly lowered their rates. That's a good thing. The only trouble is that they never informed me. When I called them about it, they immediately gave me the new rate, but insisted that it was okay to overcharge me before then because I did not know I was being overcharged. They therefore refused any refund. They did admit that they would have notified me if their rates had gone up! Find a provider that is less sneaky. | |
|  |
Arty
@dslextreme.com | Re: DSL Extreme's dishonesty Similar experience. Annoying but I don't have time to deal with it. | |
| |
Anon Name
@dslextreme.com
| when you signed up for the service you agreed to pay the monthly payment. its your responsibility to keep up with price decreases/lower monthly deals. ive never seen a business go out of their way to make less money. same thing happened to me, but i have no negative opinion about it.
in general, lower prices are to attract new customers (i.e. when a certain plan is a low price but only for the first x amount of months). by you already being a customer means they did their job and you justified the price for the service at the time. be happy that they lower their prices and allow current subscribers to downgrade, ive seen isps that make you sign up all over again to do that. | |
|
USC_Rob
@dslextreme.com
| The exact same thing happened to me I not at all happy that I was not informed of the lower rates, but somehow the knowledge that the same thing happened to others makes it sting a little less. Otherwise I am looking forward to a faster connection, while paying roughly half what I have been paying for dsl. | |
| |
zbestwun2001
join:2005-12-08
Van Nuys, CA | Re: The exact same thing happened to me I think I am paying four or five bucks more a month for the same plan that I did on my first year.
If you pay for the whole year upfront you do get a better deal also.
zb1 | |
|
boomerich
@rr.com
| Beware! DSL Extereme got the best of me.. I payed a year in advance because I am out of town a lot and when in town need the internet,now.
I was turned off after the year with no notice,I called service to get back on line and was told that I owed two months service,because of the dependability needed I switched to cable.
Six months later I received a bill for one hundred seventy seven dollars,I called and complained to a superviser and she told me that if they didn't receive their payment they would ruin my credit.
I payed but will stear clear of this company. I hope that this will help others that may be thinking of DSL Extreme.BEWARE... | |
|
year 7 but then
@dslextreme.com
| service yea service has been fine, dsl connection & tech support wise, but service from the dsl extreme biz office is a bit murky & confusing, especially those invoices.
i've been with them for 7 years but the simple request to renew for another entire year & pay for it in advance, I couldn't get a price quote from them this time around.
So, I'm giving up and will give att a try. gosh, att they want the biz...they're quite eager to switch me over. hey they own the line anyway, so I'll give em a try & not have to deal with dsl's invoices.
not sure where george is, he is/was like the most helpful manager at dsl. | |
| | 
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Re: service I am still here. 
If you are having an issue with your invoices please let me know. We have a support forum here on BBR that I visit frequently and DSLExtreme employees provide support through. I am sure we can quickly resolve any issues you are having.
The link to our forum is: »DSL Extreme
--
George
General Manager
DSL Extreme
Will work for reviews.  | |
| Devil 2 U
join:2004-06-14
North Hollywood, CA
 ·DSL EXTREME
| Don't blame DSL Extreme if you don't manage your A/C If you dont bother to keep tabs on your account (like finding out when your contract is up for renewal), do not place the blame on DSL Extreme for charging you the same. Do you think AT&T or Verizon would automatically give your the lower pricing? I don't think so. All you had to do was login to your account and check your invoice history to see when your 1 year contact was up. Simply select a new contract to get the best deal.
That said, the person who stated that DSL Extreme turned their service off after the 1 year pre-payment deal does have a legit gribe. Did DSL Extreme send an email to your address on file before the expiration? If so, oh well, you did not act. If not, DSL Extreme needs to remey that situation with better communication.
I have been a customer for about 4 years and am very happy with the connection, technical support, service, and price.
| |
| DataPump
join:2002-02-27
Gardena, CA
1 edit | So far so good I've been with DSLextreme for quite a while, probably since around 2000 (I think they started up in 1999). So far not too many problems (knock wood). A couple outages, but that's going to happen with any ADSL, cable, T1, OC1, satellite data, etc. service (seen it happen and have had to deal with it, even $20,000/month SONET data service can get stuck). Other than that the data moves, DSLextreme sends me a bill, I pay it, they don't bug me and I don't bug them. That reliability plus the fact the two (I think) times I had to call about a problem I didn't have to speak to someone in another country reading off a script asking if my monitor was plugged in and I got to speak directly to an actual network engineer who had r/w enable on the routers.
I think that method of dealing with contracts is pretty common. Similar strategies with mobile phones, certificates of deposit, satellite radio, etc. You sign up for a contract and when that contract ends depending on what the contract said if you don't contact them they either auto-renew a contract or switch to month-to-month. If the contracts ends and they aren't contacted or paid and can't contact you, then the service is disconnected, etc. I guess it would be nice if DSLextreme had one of those auto-dialer things like XM Radio has that calls you every day when the contract is up to bug remind you to call them.
I agree that type of arrangement can be a hassle sometimes but I think that's the just the way most businesses operate these days. When a contract is up it's best to contact which ever company even if you just want to cancel (and that might mean a chat with "customer retention" at some companies) or you might be dinged one way or another.
EDIT: Clarified who the "they" I was talking about, etc. is to minimize the confusion. | |
| | | |
| Forums » comments on review of DSL EXTREME |
|
(25)
(33)
·