Review by stephthegeek 
member for 5.7 years, 13 visits, last login: 17 days ago
updated 1.7 years ago
 Oakland,Alameda,CA
 $90 per month about 7 days "Fast, personal attention, great price for the service, upload speed, sane usage policies" "Limited availibility, setup cost, potentially long installation/tweaking period, more expensive than Comcrap" "The best and cheapest option for synchronous connectivity, very reliable and smart company"
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Fantastic service so far. The installer was here for several hours on the first day, trying to get a clear shot of the tower over BART and through power lines. He also came back the next day for some more adjustments, but it's working fantastically now. Speed tests range in the 3500-5000 range, for both upload and download.
One odd thing to note, they used my last name as the default for the hostname. I didn't exactly want my last name being broadcast to everyone on IRC  I pointed it out and had it changed, but I don't know if they will continue to use that as their standard.
And here is some information from our pre-sales email exchange:
* They offer four plans with the same radio equipment: residential 3mbps/3mbps ($50/mo) and 6/6 ($90/mo), and business 4/4 ($160/mo) and 7/7 ($380/mo)
* Setup fee plus equipment = $285 after rebates for the residential 6/6, $275 for the business 4/4
* I asked what their usage limits were: "If we see sustained usage above 1 mb/s CIR we usually talk to the user"
* Setup time is usually less than a week
* Residential plans have a best-effort SLA while the business plans have a 24x7 SLA with rebates for SLA violations
* Business plans can be shared and residential plans cannot
* There needs to be a clear line of sight to the tower (in my case, the Oakland Hills ridgeline)
MAY 2010 UPDATE
Well, we've been an Unwired customer for four years now and are still thrilled with the service. It's moved with us to three apartments now. Luckily our landlords have not had a problem with the dish installed on the roof. It is SO nice dealing with a small company. We had an appointment with the installer tech within a few days to come out and move the dish to the new place on our moving day.
At the last apartment in Berkeley we were easily getting the advertised 6/6 speeds. Now we're in North Oakland, and speeds are also very near advertised. We were unable to get the new 12/6 connection right away, but the tower we are connected to is apparently getting its speed upgrade in a few weeks, at which time we'll enjoy even higher speeds.
The new plans are:
- 24/9Mbps for $129.95
- 12/6Mbps for $89.95
- 6/3Mbps for $49.95
Absolutely no problems with stable speeds, great low latency, no issues with sane amounts of torrenting, and super friendly people. Completely worth the small premium for a service that is so critical for our lives and small business!
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