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Member review of Mesa Networks


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Ad-hoc Mesa Networks Forum
Wireless ISP users forum

Reviews:
read 34 reviews (16 positive) (11 negative)
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Six Month Rating

Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:


$104 per month avg ($44 to $165)

Speed test results
Review by kevwil See Profile
Posted: 1.2 years ago
member for 1.2 years, 1 visits, last login: 1.2 years ago


Frederick,Weld,CO
$58 per month
"good customer service, pretty quick speed"
"high latency on wireless (bad for VoIP), very poor reliability lately"
"excellent alternative to Comcast or Qwest"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    I've used Mesa for over four years, and they've been great. Speed was very good, the people are great, and there have (almost) never been any surprises. The only problem I ever had was high latency when I switched to Vonage for our home phone service.

    In the last month or so, our connection reliability has been horrible - about 3X as much down time as up time. Due to Vonage being in patent trouble, and the connectivity problems lately, I'm switching to Qwest. I expect to be raped on charges, spammed like never before, and get marketing calls in the middle of the night, but hopefully I'll have decent phone and 'net connectivity.

    I hope Mesa gets their issues worked out - they were great!

    Followup comments:
    view 1 comment

    Longmont user

    @mesanetworks.net

    Mesa hasn't been that great in Longmont



    We've been with Mesa about the same length of time. Every few months I dither about switching to cable because
    • they repeatedly and consistently have email problems. Their email service provider is unpleasant, usually slow to upgrade servers, and often enough things just break for hours or sometimes more;
    • connectivity has been an problem from time to time because some of their transmitters are just flat out old. They fix things on an "as needed" basis: IOW, when something breaks; maintenance and upgrades haven't seemed to be priorities;
    • they seem to be having more turnover in their phone support people and the support people often don't know the true status of email or connectivity issues;
    • they tend to be very slow at putting up status messages on the phone;
    • the Web site is nearly useless for status information;
    • although we pay for the premier speed, the test results I get consistently show we are not getting the service level we're paying for.
    When we signed on, the owner seemed pretty engaged in the business. These days, I'm not so sure.
    permalink · 2007-08-30 14:12:08 · Print · Reply to this
    Forums » comments on review of Mesa Networks

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