 Review by Quake110 
member for 8.1 years, 3511 visits, last login: a few hours ago
updated 3.6 years ago
 Ottawa, ON
 $31 per month Bell Canada "Extremely good customer service, not bittorrent throttling, they ALLOW servers ;)" "hmm... can't think of any..." "One of the best DSL ISPs"
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Update: 06-13-2008: Still happy with them after almost a year, no problems. They reply quickly to my inquiries.
When I first called them, they answered all my questions regarding the ISP, plus they even informed me of a special deal of $26.99 that I didn't know about.
At first, when my DSL line was activated, the 2wire modem that I brought from canadacomputers.com didn't work. So Velcom offered to send a technician to test the line. And lo and behold, the Bell technician was actually on time and confirmed that it was the modems problems.
So I've brought the speedtouch 516 V6 from Velcom.
But for some reason, I didn't receive the modem even tho Canada Post said the item has been shipped.
After I talked with Matthew, he concluded that since the it will take 5 days to know what happened, he'll send another one (that's what I call service!)
At first, my profile was 3008/800, after talking with Matthew about my profile, they tweaked it to a 4032/800 interleaved, the pings might not be good but I'll try to rewire my demarc before demanding the Fast path profile.
All in all, the customer service has been brilliant. They answer e-mails in a few hours (sometimes in minutes) and VelcomMatt is always in dslreports.com, ready to help with any difficulties you might have.
So right now, I'm a convert and I recommend anyone to sign up with Velcom.
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