Review by animalfa
(review was emailed from domain ix.netcom.com)
lodged 4.4 years ago
 Berkeley Springs,Morgan,WV
 Contract price not specified.  "i need to get satellite service back from earthlink"
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hi-
i have had earthlink satellite service forever- i live in a rural area
and thats about it-- for the last month, i have been unable to connect
to the internet with my satellite- i have the dreaded dw4000 modem- i
keep getting a message that there is a satellite outage- well, i have
spent entire days and hours and days on the phone with every one
imaginable at earthlink , in india and in atlanta , ga.,- no one will
give me the reason, all i get is the runaround : "the engineers are
working on it...."- i understand i would be back in business (literally
since i sell on ebay for a living) if i could get an updated new modem-
seems easy ? well, earthlink will neither give us one OR sell us one !!
yet they classify us as premium customers- i keep going up the
corporate ladder, with some employees actually being outraged also, and
then , WHAM , (just like a stephen king novel) they pull back and say -
oh no- can't do it- does anyone have any advice ?
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