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Review by animalfa
Posted: 2.2 years ago
(review was emailed from domain ix.netcom.com)
 Berkeley Springs,Morgan,WV
 Contract price not specified.
 "i need to get satellite service back from earthlink"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
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hi-
i have had earthlink satellite service forever- i live in a rural area
and thats about it-- for the last month, i have been unable to connect
to the internet with my satellite- i have the dreaded dw4000 modem- i
keep getting a message that there is a satellite outage- well, i have
spent entire days and hours and days on the phone with every one
imaginable at earthlink , in india and in atlanta , ga.,- no one will
give me the reason, all i get is the runaround : "the engineers are
working on it...."- i understand i would be back in business (literally
since i sell on ebay for a living) if i could get an updated new modem-
seems easy ? well, earthlink will neither give us one OR sell us one !!
yet they classify us as premium customers- i keep going up the
corporate ladder, with some employees actually being outraged also, and
then , WHAM , (just like a stephen king novel) they pull back and say -
oh no- can't do it- does anyone have any advice ?
Followup comments:  Stovokor
join:2007-08-02
Omaha, NE
| EarthLink is unable to do that. DirecWay/HughesNet requires that you sign up for brand new satellite service in order to recieve a new, shiny DW7000 modem. That includes installation fees. Chances are, you'll be paying $600 for a service that did not improve the way you wanted it to. EarthLink, being direct business partners with DirecWay/HughesNet, is unable to just give it to you; such an inquiry would have to go through the actual vendor but would still warrant additional charges.
Stick to dial-up if no other broadband providers are in your area. Satellite isn't worth the headache, and at least with dial-up you are guaranteed the servicability at slightly slower speeds than what you were paying for with a satellite "broadband" service. | |
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pf
@Level3.net
| Re: EarthLink is unable to do that. one would think we could buy a new system- but , no, all earthlink does is SAY they will open a new account and yada yada and then , guess what? they don't do it- we have asked to PAY for a new sysytem and they won't - i really can't fathom it- i have filed complaints with the FCC and State attorney general- dial up just doesn't cut it - | |
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Earthlink Satellite powered by DIRECWAY
