Review by careys 
UPDATED: 285 days ago
member for 8.4 years, 35 visits, last login: 9 days ago
 The Colony,Denton,TX
 $78 per month
 about 5 days
 AT&T
 "Independent"
 "Service becoming a trying experience"
 "Try another provider"
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Install Co-ordination:
Connection reliability:
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First, the monthly cost includes my landline, which I pay for solely to support IA's DSL service. It formerly was worth it... Phone $48 + DSL $30 = $78.
Ive been a long time customer and have pretty much had a good experience even through their move away from Dallas (to Houston). They discontinued 24/7 support long ago and the L1 crew now must be reading from a script.
Recently, IA reneged on the free static IP address they gave me as an inducement to purchase their services a long time ago. I was provided more than adequate time to decide whether to keep the static IP and pay them an extra $25/month or to switch to DHCP. After exhausting all avenues with them L2 support finally told me "look, they know they are going to lose customers over this, but you really have no choice. They have switched to a new provider and are 'required' to charge everyone for static IP." OK, I gave in after they shut off my connection a couple of times - which caused me to go through support calls with them which took over 2 hours each.
Not only did I lose my static IP, they also shoved PPPoE onto my service at the same time.  The other day, I went to use the internet and had no connection. I scoured my server, my new settings, retrained the DSL modem, and still - nothing. Finally (thinking "no way" they shut it off again), I called them just to eliminate the possibility. After going through the scripts with L1 for about 15 minutes I finally got to L2.
I reached a very patient soul there who told me that "yes, they did make a switch that requires a change in your DSL modem settings". I asked why they didn't let me know first and they blamed it on the "obscure" modem I have (Alcatel 1000). Hmm, I bought it from them when DSL first became available. Admittedly, it is old, but my credo has always been 'if it ain't broke don't fix it'. So we went through the process to modify my modem settings and it is back up - for now.
OK, I guess this has been a personal rant, but it irks me. I am switching to a new provider in 3 days. Did I mention that my TCOE is dropping by $43 (no landline required) while at the same time my 1.5/256 is going to 6/768 ? You won't hear any remorse from me. I will review my new provider when I have been on their service long enough to work out the kinks.
See ya Internet America!
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Internet America
