Review by isomediasuxx 
member for 1.3 years, 1 visits, last login: 1.3 years ago
lodged 1.3 years ago
 undisclosed location
 Contract price not specified.  "good tech support" "slow internet service. frequent disconnects (especially at night)" "if you want reliability don't use this company as your ISP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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this is supposed to be fiber-to-home, but if you look at the tracert to Google you'll wonder if I am on dialup :
Tracing route to px-in-f147.1e100.net [74.125.155.147]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 145 ms 131 ms 116 ms 10.224.0.1
3 274 ms 152 ms 124 ms 216-9-6-1.hfn.isomedia.com [216.9.6.1]
4 410 ms 347 ms 309 ms sea-border6.isomedia.com [207.115.64.162]
5 111 ms 168 ms 147 ms six.sea01.google.com [206.81.80.17]
6 123 ms 107 ms 164 ms 209.85.249.34
7 113 ms 280 ms 118 ms 66.249.94.197
8 177 ms 141 ms 149 ms 216.239.46.212
9 140 ms 158 ms 164 ms 64.233.174.131
10 167 ms 129 ms 143 ms 209.85.254.146
11 207 ms 204 ms 144 ms px-in-f147.1e100.net [74.125.155.147]
Trace complete.
see that second line - that's ISOMEDIA !
It's been like this all day long - Netflix streaming was impossible, online gaming was impossible, using the web has been slow and unreliable.
It's been so bad that I am researching a switch to Comcast.
P.S. they charge $5 for a static IP ! without that static IP it's impossible to receive incoming traffic - that means I can't remotely connect to my home computer when I am on the road. Comcast gives a static IP for free.
Comments:
 | | Not a common problem Sorry to hear you have had troubles, but I can assure you that ping time is not typical. Here is a traceroute taken across nearly the same path (excluding home network gear) from today.
traceroute to 74.125.155.147 (74.125.155.147), 30 hops max, 40 byte packets
1 static-7-1.hfn.isomedia.com (216.9.7.1) 1.132 ms 1.089 ms 1.081 ms
2 sea-border6.isomedia.com (207.115.64.162) 1.359 ms 1.442 ms 1.586 ms
3 six.sea01.google.com (206.81.80.17) 1.197 ms 1.174 ms 1.155 ms
4 66.249.94.214 (66.249.94.214) 1.132 ms 66.249.94.212 (66.249.94.212) 1.177 ms 66.249.94.214 (66.249.94.214) 1.150 ms
5 66.249.94.197 (66.249.94.197) 32.742 ms 66.249.94.199 (66.249.94.199) 1.109 ms 66.249.94.197 (66.249.94.197) 32.698 ms
6 216.239.46.212 (216.239.46.212) 8.360 ms 216.239.46.204 (216.239.46.204) 7.891 ms 216.239.46.212 (216.239.46.212) 7.800 ms
7 64.233.174.121 (64.233.174.121) 7.400 ms 7.389 ms 64.233.174.131 (64.233.174.131) 7.483 ms
8 216.239.49.166 (216.239.49.166) 17.901 ms 209.85.254.150 (209.85.254.150) 17.911 ms 209.85.254.146 (209.85.254.146) 7.982 ms
9 px-in-f147.1e100.net (74.125.155.147) 7.748 ms 7.912 ms 7.994 ms | |
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