So far, so good (Federal Way/South King County, WA State) I live near Dash Point and Pacific Hiway South. My options seemed hopeless. I had three options primarily, Comcast, Century Link, and Clear. I have had all three and had some mixed reviews that I will spare here.
Immediately looking at the options on DSLreports I seen some possibilities that were not advertised anywhere else, WIN for this site! The first place I called was Fox Communications, the rep seemed sleepy and casual, not at all like a pushy commission based Comcast rep, or Century Link Dink'. I liked that. After a few questions the agent revealed that they were a subsidiary of ISOMedia, a company I never heard of. I did some research and found they have a "near perfect" feedback and review profile on multiple sites. They did offer service here, and Fios, AT&T, etc did not. That was a go for me. I called the 800 number and talked to John, the account sales rep. John was not pushy and answered all of my questions reasonably and honestly.
John offered me two packages in the desired 7 meg range I requested. The first was for D-TV (150 channels) + 7 meg DSL for 75.00/month. The second was a 7 meg DSL for 54.99. Initial setup cost 19.99, lower than anyone else. I passed on the D-TV bundle since it required a two year contract and we will be relocating to NYC in 6 months. There is no contract for the DSL package and they said my Century Link modem should work. Activation is scheduled for sometime in the next 2-5 business days, again standard and reasonable.
I am leaving Comcast (for the second time in two years) because they haggle me with promotion periods that require exhaustive customer service interaction just to obtain a reasonable fee. They also shove tons of crap down our pockets, when ALL we need is internet. I had the basic cable package, it was bundled with HS internet, and to be truthful and honest the channels were WORSE than the antenna I bought at Walmart for 20.00 gets us. I am annoyed by it and have long since disconnected the cable apparatus' to unclutter my entertainment center. Its a joke, just like the VoIP phone is a joke too that most ISP's seem to "bundle".
As a Cum Laud IT Networking grad and seasoned IT architect, I have to say that ISP's have really started cramming steep prices and useless "extras" upon consumers.
ISOmedia so far has been hands on, casual and honest. I did like their Facebook Fan Page, and it was very, very modest. There were a number of expected, and typical technical concerns posted by customers there, which I was very pleased to see the ISOMedia team addressing promptly, personally, and effectively.
THAT'S what I am looking for. No hard sells, no bs, no haggling, no promo's, no "catch us IF you can" customer service practices.