 Review by trebzon 
UPDATED: 161 days ago
member for 8.2 years, 1386 visits, last login: 7 days ago
 Grandville,Kent,MI
 $45 per month (24 month contract)
 about 10 days
 AT&T
 "Not the worst reliablity (See Sprint)"
 "Customer service is a joke"
 "You are a slave once you sign the contract."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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You are a slave once you sign the contract. It does not matter what they change in the TOS, how the service degrades, if you move. The company is pure and complete evil. They will fight you for one month left on your contract and not care that they then screw themselves out of consideration at your new location. Better hope for new customer churn because your customer loyalty is going to &*^%$.
Decent speed but I am in so much hate of this company right now that I could care less.
Bottom line - Useless
Updated - Still useless. I hate lack of meaningful competition.
Followup comments:  
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | What exactly happend? Can I ask? | |
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trebzon
join:2001-09-03
Grandville, MI
 ·AT&T Yahoo
1 edit | Re: What exactly happend? Multiple issues. Mostly it was very poor training and process. I was told multiple times different stories of when I could cancel and or change my plans. At the time I had DSL, 2 land lines, 2 cell phones, 1 PC Card data plan. All except 1 land line and 1 cell were work related. My job changed so I didn't need the PC Card any longer and it was a nightmare to get a straight answer when I could cancel, what my fees would be. Every call a different story and they always put it back on me to call back. I had to invest 20+ hours of my life just to arrange the cancellation of the PC card plan. I didn't even want to get anything special just a clear answer. Unfortunately it seems that a CSR telling you something means nothing at AT&T and it is up to you to just deal with whatever is told to you in the most recent communication.
And that was just for the PC card. Installer installing jacks horribly, service calls to get call forwarding and multi-ring setup. It really seems to me that the training and communication for employees is seriously sub par and there is no will to improve.
- To clarify the product itself is not the issue. it is the incredible pain and drama around setting up or changing services. I know use AT&T because I have to not because I want to. | |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | Got a question, can you either send me the information via:
1.) IM (click on my name to send me one)- should take you to my page
2.) e-mail me
3.) post a new topic here: »/forum/sbcdirect | |
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