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Member review of Primus Talkbroadband


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Ad-hoc Primus Talkbroadband Forum
Canadian Forums
VOIP Forum

Reviews:
read 34 reviews (26 positive) (5 negative)
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$30 per month avg ($30 to $30)

Review by Tig3 See Profile
UPDATED: 234 days ago
member for 2.3 years, 25 visits, last login: 210 days ago


Greely,ON
$34 per month
about 10 days
"Call Screening, Price and features of unlimited package."
"Online forums are hostile. Customer support can be awkward."
"Great if it works, otherwise you are on your own."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

    My Other Reviews·Primus Telecommuni..
    ·Xplornet
    ·TekSavvy Solutions..
    ·Xplornet
    I tried out Vonage but opted for the Primus because it was cheaper for the unlimited package.

    I have been a Primus VoIP customer for three years.

    This is a great product.

    You can screen telemarketers and send their call to never never land. You can configure important callers to ring all your phones, cell, long distance. You never have to miss a call or take one you do not want. Unlimited North America long distance. Check primus.ca for other great features.

    Bad points are the online forums, where users and administrators treat frustrated customers to personal attacks. It's disgusting.

    Technical support is sketchy. If your equipment has died and the green light is off, you should be able to get reasonably prompt resolution. Otherwise you will have to live with what ever bugs you.

    I opened a ticket for calls that were misdirected. eg; my phone shows I dialed one number but the call log shows that the numbers got jumbled and I was connected to a wrong number. This happens in spurts and is a real nuisance if you are calling long distance and wake someone up across time zones. The problem ticket was finally acknowledged and updated by Primus after 12 days. Comments were "Are you still having this problem" The problem ticket was closed 9 seconds later.

    I keep checking with Vonage to see if they offer the call screening (blocking, forwarding etc..) via a web interface, They do not.

    Update March 31/08

    I tested my internet connect as per Primus. Scores came back very good as agreed by Primus. They have concluded that I must have an intermittent jitter problem. Their logic is that I will get a wrong number if "packets arrive out of sequence"

    Makes me wonder why I even bother to ask them to fix anything.

    Still checking for Vonage call screening.

    Followup comments:
    view ALL 4 comments

    Iceman66

    @comcast.net

    Vonage Features

    I have Vonage and they do offer call forwarding and they do offer below features, including call forwarding, call block etc, you should check below links for other features.
    »www.vonage.com/features.php?lid=nav_features

    Included Features

    * Caller ID with Name
    * Call Waiting
    * Voicemail Plus®
    * Call Transfer
    * Enhanced Call Forwarding
    * 3-Way Calling
    * Caller ID Block
    * Call Return
    * Do Not Disturb
    * Anonymous Call Block
    * Repeat Dialing
    * International & Directory Assistance Block
    * Call Hunt
    * Ring Lists
    * Vonage Access
    * Bandwidth Saver®
    * Network Availability Number®
    * Click-2-Call®
    * Vonage Online Account
    * 211 Dialing
    * 311 Dialing
    * 411 Enhanced Dialing
    * 511 Traveler Information
    * 811 Dialing
    * 1-700-WEATHER
    * 1-700-GETNEWS
    * 1-700-GREETINGS
    permalink · 2008-03-12 12:12:56 · Print · Reply to this
    daboom

    join:2001-12-16
    Oshawa, ON

    Re: Vonage Features

    If your in the states yah not for us just yet. And annoymous call block is more of a nusiance then it's worth.
    permalink · 2008-03-12 12:34:00 · Reply to this
    Tig3

    join:2006-06-29
    Greely, ON
    ·Primus Telecommuni..
    ·Primus Talkbroadband
    ·Xplornet
    ·TekSavvy Solutions..
    ·Xplornet

    Primus call screening feature

    Thanks for the comments.
    The feature that keeps me with Primus works like this. At mytbb.primus.ca I can log into my account. There I can see the last 100 calls. From a drop down menu beside each call I can select screen call. On the screen call page I can set up different actions for different times of day.
    Telemarketer numbers get virtual ring. They hear ringing but the call does not go to my phone.
    Family numbers get the "find me" treatment. Their calls are set up to ring my VoIP phone, my cell, my wife's cell and our bell line simultaneously. I have the option of sequentially ring also.
    Other options that can be configured are forward to voice mail or another number. Priority call. Urgent call. Call block. Forward when busy. Forward when no answer. All this is done based on the incoming caller ID.
    I can configure up to 50 numbers to get special treatment. The web interface makes this hassle free.
    permalink · 2008-03-14 13:01:57 · Print · Reply to this

    debWest

    @shawcable.net

    blocked call

    I have been calling a long distance number of a family member and all I was getting was a busy signal. WHY???
    permalink · 2008-04-12 23:55:27 · Reply to this
    Forums » comments on review of Primus Talkbroadband

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