Review by Ataru 
UPDATED: 328 days ago
member for 1.6 years, 101 visits, last login: 78 days ago
 Smyrna,Cobb,GA
 $39 per month
 about 5 days
 BellSouth
 "Sales available at all hours, nice/helpful/knowledgeable tech support personnel"
 "None to report thus far"
 "Worth every penny above any corporate ISP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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UPDATE January 2, 2009: Just want to bump this review - it's now been nine months and everything is still great.
UPDATE July 31, 2008: AtNex has saved my bacon with some more outstanding customer service. Through my own stupidity, I toasted my existing DSL modem, and could not find a plain replacement in the entire Atlanta area. AtNex to the rescue! I called them up, and reached a sales associate a few miles from where I live who was willing to let me pick up a new modem on a couple of hours notice AND give it to me for the cost of shipping, as I had not taken advantage of the free modem with new service offer when I first signed up. I challenge anyone with a corporate ISP to top that kind of service. It's been several months now and everything has been stellar - I could not be happier.
(Previously, in April 2008, after the first Speed Factory debacle, I wrote the following when I initially switched to AtNex:)
I admit, I've only been a customer for a few days, but AtNex has so far done a great job of removing any lingering doubts I had about jumping ship from SpeedFactory. I called their sales department at 2:00 AM on a Sunday morning on a whim, and lo and behold, a human being in this country answered the phone and took my order. Was up and running two and a half days earlier than the stated time (and perhaps more, if I had had time to verify). Static IP wasn't assigned correctly at first due to the flood of SF refugees, called up, and although they didn't call me back as they said they would (it was late at night, I imagine they have some policy about not returning calls past a certain hour), I was able to reach another very friendly tech when I called back. This tech fixed the problem with essentially the bare minimum of information from me, which tells me that these folks know their business, and furthermore was happy to take my request for DNS hosting rather than have me call back in the morning. (And I received a confirmation e-mail of the DNS setup within 10 minutes of calling, amazing!) All in all I am delighted to be here thus far and look forward to a great customer experience.
(Update - It did take me a bit of time to get tech support to understand what I wanted with DNS hosting, but at all times they were nice and friendly, and impressed me again by returning my tech support call at 9:30 PM on a Friday night. In the time it took to get everything set up to my liking (a few days), I have been unable to confirm that my Speedfactory account has been cancelled, so it has been an improvement in every way, and infinitely less frustrating than dealing with a droid in India reading a script when I call.)
Followup comments:  
SF Refugee
@unsworth.org
| AtNex Saved the day(s) They rocked my face off. Live ATL ppl servicing my new account @12am. Way to go, guys...this is what I want and truly respect in an ISP that I once saw in SF. You guys rock, seriously. However, if you are about to be bought-out by some schmuck that won't pay the payroll and won't pay the upstream providers, please let me know, k? thxbai.
PS...You should really give those folks working from home and servicing calls in the middle of the night a BIG bonus...they are the ones that make me love you guys as a whole. Without them, I wouldn't have chosen AtNex as my next step from SF. | |
|  | atnextc
join:2008-04-24
Douglasville, GA | Re: AtNex Saved the day(s) yea they should give us a bonus!!!!!
We hope you enjoy our servie. If you have any problems let us know.
Thank You
T.C.
Atlantic Nexus
770-222-4455 | |
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