Review by tigernike23 
member for 5.8 years, 52 visits, last login: 1.1 years ago
updated 2.8 years ago
 Decatur,Macon,IL
 Contract price not specified.  "It's high speed, what else is there to say...." "Support is terrible." "Price is too high, its reliable."
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(ratings match consensus)
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I was grandfathered into Comcast from Insight, so some things I can't say, like the installation, or pre sales info, but here's my review.
I write with sarcasm. Really, I'd like to hang with the Slowsky's for a while, those turtles in the Comcast commercial obviously got to the airport quicker than I can download some of my college assignments. On Insight, I was getting anywhere around 10 to 12 Mbps, while now I'm at 5 to 7 Mbps. But wait!!! With PowerBoost, I'll get 12 to 14!, BUT only for about 2 minutes. They seem to always know when I'm running a speed test, because it'll say I'm getting 22 or 24. Very slick advertising on the part of the media conglomerate, how come they don't mention that in the commercial? I wasn't dumb when I read the transition letters (Insight to Comcast) in the mail, I know what Powerboost is, but the average Joe doesn't. For about 3 months, they ran ads without the prices, smart.
The tech support, I haven't really needed it, but if we're connected to the same service department, it's all good.
There are 4 options here in town: Comcast, AT&T DSL (Uverse is coming), Xanadoo wireless, and satellite ISPs. This ISP, Comcast, I'll give it 3.75/5.00
=====Update=====
Overnight, my internet connection went kaput, to the point where any web page would revert to Comcast's account activation page. I, being a tech student, did pretty much all the diagnosing I could, but wasn't able to figure out what was wrong. So I called Comcast, the 888 number, jumping through so many hoops to finally get to a rep. I followed the rep's instructions, nothing changed, so he set me up for a technician. Here's the kicker though, this was at 11 am, and the rep said he would be there sometime between then and 8 pm! A 9 hour window for a technician? He did show up around 3:30 pm, originally claiming it was for a phone problem, we don't have Comcast phone service. By about 4:15, he had no clue what he was doing, and the fact he was on hold with another rep wasn't a good sign. He ended up counting down the minutes until he got off work at 5 pm, very unprofessional. He left my house making no progress, if even a bit worse off. I'm not paying for this guy, he knew nothing about a computer, thinking my anti-virus was causing the problem. Turns out later that Comcast had something wrong with our account, and the router's settings needed to be erased. Of course I figured those two things out later on my own, and fixed the problem 3 hours later, can I get paid for fixing Comcast's problem?
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