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Member review of VoiceStick


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Reviews:
read 24 reviews (17 positive) (1 negative)
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Review by trafael1 See Profile
UPDATED: 334 days ago
member for 6.9 years, 227 visits, last login: 3 days ago


White Plains,Westchester,NY
Contract price not specified.
"cheap international rates. no major junk fees. prepaid account"
"unreliable service ( calls abroad cannot be completed ) billing was inaccurate! I2bridge not working > 2 months"
"don't hold your breath = service unreliable. I2bridge fixed. billing was fixed recently. cheap international rates"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

    My Other Reviews·Verizon FIOS
    ·BroadVoice
    ·Optimum Online
    I am using the N2N plan for over a year. The billing history shows detailed charges for
    calls made BUT is incorrect.
    I found out that I was billed additional fees which did not appear in my bill yesterday. I added up all the costs of calls in the call history and this was significantly less than what I was charged.
    This is an outrageous practice. How dare they bill additional fees but not show them on the bill?
    Earlier in the year VS also billed junk fees which were subtracted from the credit but NEVER SHOWED UP in the bill.
    Shady billing practices!

    UPDATE 11/08
    It seems that the billing problem was corrected recently.

    OTOH, I am not able to use I2bridge. I sent several emails and got several responses from tech support over the past 3-4 weeks, (including Bruce N. ) promising to take care of the problem. I2bridge is still however a no go.

    update november 2008
    I2bridge never worked since i signed up with voicestick >2 months ago. Eventually Bruce did a reset and fixed the problem.

    update 12/08
    unable to call romania or germany in last couple days. oh well....

    Followup comments:
    view ALL 2 comments
    BruceN
    Hi

    join:2006-11-17
    Roswell, GA
    ·Future Nine Corpor..
    ·AT&T U-Verse
    ·Comcast

    N2N program

    Not sure the customer understands the calling plan. A Next 2 Nothing account is a pay as you go and USA calls are 1.9 cents a minute.

    I contacted the customer, hope the minor billing issue he had is solved to his satisfaction.

    Bruce Nicklin VoiceStick
    permalink · 2008-10-05 20:52:11 · Reply to this
    trafael1

    join:2002-11-30
    White Plains, NY
    ·VoiceStick
    ·Verizon FIOS
    ·BroadVoice
    ·Optimum Online

    2 edits

    Re: N2N program

    Voicestick charged higher rates on 2 separate accounts that 2 of my family members have (almost doubling the cost of calls). There is something screwy in their billing. Unfortunately the way the bills are sent it is almost impossible to catch this unless you manually add up all charges and see that it doesn't match the actual billing.

    A refund was issued. I am not sure however how long this issue was going on for and I have no way to check.

    Company promised to look into this error and fix it. Will keep an eye on it.
    permalink · 2008-10-06 11:28:49 · Print · Reply to this
    Forums » comments on review of VoiceStick

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