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Review of VoiceStick (voip)


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Reviews:
26 reviews (17 good) (1 bad)
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Review by trafael1 See Profile
member for 9.2 years, 257 visits, last login: 1.3 years ago
updated 3.1 years ago

  • White Plains,Westchester,NY
  • Contract price not specified.
  • "cheap international rates. no major junk fees. prepaid account"
  • "unreliable service ( calls abroad cannot be completed ) billing was inaccurate! I2bridge not working > 2 months"
  • "don't hold your breath = service unreliable. I2bridge fixed. billing was fixed recently. cheap international rates"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I am using the N2N plan for over a year. The billing history shows detailed charges for
calls made BUT is incorrect.
I found out that I was billed additional fees which did not appear in my bill yesterday. I added up all the costs of calls in the call history and this was significantly less than what I was charged.
This is an outrageous practice. How dare they bill additional fees but not show them on the bill?
Earlier in the year VS also billed junk fees which were subtracted from the credit but NEVER SHOWED UP in the bill.
Shady billing practices!

UPDATE 11/08
It seems that the billing problem was corrected recently.

OTOH, I am not able to use I2bridge. I sent several emails and got several responses from tech support over the past 3-4 weeks, (including Bruce N. ) promising to take care of the problem. I2bridge is still however a no go.

update november 2008
I2bridge never worked since i signed up with voicestick >2 months ago. Eventually Bruce did a reset and fixed the problem.

update 12/08
unable to call romania or germany in last couple days. oh well....

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