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Review of HughesNet Satellite Broadband (sat)


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Six Month Rating

Reviews:
995 reviews (158 good) (546 bad)
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Review by Tweakbl See Profile
member for 3.3 years, 708 visits, last login: a few hours ago
updated 167 days ago

  • Rosedale,Gilmer,WV
  • Contract price not specified.
  • "The Speed"
  • "Their service,you got to keep after them to get something done."
  • "If Dial up is your only option Hughesnet is the best provider."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

*****Updated - 6/26/2011*****

Most of my problems have been addressed with Hughesnet as far as Tokens and a Download meter are concerned,which is a more recent service that they now offer.

Still of a issue is the out sourcing to India for tech support.Hughesnet is not the only company to do this though.
Also of issue is Field service installers that do less then what Hughesnet wants them to do in regards to Hooking you up,Improper grounding and such.

Service department has improved a little...maybe the practice of speaking english has helped them.
I was away for about a year and basically forfeited my contract.$250 later for early termination,I am back and hooked up on the 7000's system via the Obama stimulus plan.No 9000 for me,but the 7000's seems to get it all done just as good.

Tokens are now available and are purchasable for those that FAP out.This is Mega handy.
They now have a Download manager available for the limitations of Hughesnet.
They now have a usage meter to for you to avoid the FAP.

Its still NOT DSL over landline,the limitations are still there,(Latency and Usage Limits),but it is a bit more tolerable with the proper tools and knowledge.
You CAN play World Of Warcraft on this connection but the latency is up and down alot.
You will NOT Youtube or watch your Porn (Just to put it out there) with it without problems.Not a media streaming connection by any means until 2am to 7 am for the free period.

You have to be smart and plan your downloads accordingly,as it is a shared connection,more so then a land based type of connection.

Comments:

Lib

@67.72.98.x

hughesnet is a scam

recently I decieded to go with hughesnet since we can't get high speed here. They lied to me from day one.I was told they would only put 350.00 on my acct. but when I checked they had put 417.00 on it. I was told I would get 150.oo rebate which turned out to be 100.00 Iwas told that after I Paid the350.00 there would be no more charges, but when the installer came out he wouldn't put it up until we paid him another 150.00 Theydidn't bother to tell me that after I looked at a few pictures I would get kicked off for 24 hours. I was told that if I didn't like the service and canceled with in 30 days I would get all my money back. when I canceled I only got 200.00 back. Stay away from hughesnet aaaaait is nothing but a scam

Gary in UTAH

@direcway.com

Hughesnet is better that dialup but is still terrible.

I have had Hughesnet for 4 years. It has been better than dialup, but do not expect much from them. Their tech support is in India and they read from scripts. If your speed is low they just say we never agreed to anything other than to charge you the monthly charge. No matter what the speed. I have the pro plan and get around 100 down and 45 up during the day. It is better from 11:00 PM to 7:00 AM for night owls. If there is any other Provider in your area get them. Stay away from Hughsnet. Very Poor service and alot of they do not give a shit.

Raindogg

@comcast.net

HUges Net

Hughes net totally and utterly sucks. Everything from network performance to customer service, both on the phone and online, sucks. They completely miss represented themselves in their sales pitch in terms of bandwidth limitations and installation cost and rebates. Stay away from Hugesnet!

bdw826

@direcway.com

Re: HUges Net

wonder if that starconnect is any good or limited to

veryupset

@wildblue.net
Totally agree - I had major problems like the person in 2009 - wish I would have done more research. They do misrepresent, don't know what they are doing and get in to your account and take money without you knowing it!! Definitely stay away from them. Still fighting them on getting my money back after 2 months.

kd88

@metrocast.net

Re: HUges Net

i agree! hughesnet also lied to me and is currently trying to charge me $200 dollars for a mistake THEY made. Their customer service is non-existant. The internet never worked wirelessly like it was supposed to, and it was extremely slow despite the fact that our computer was brand new. Hughesnet is the worst company Ive ever dealt with by far! DO NOT USE THIS COMPANY!
zeddlar

join:2007-04-09
Jay, OK
Reviews:
·Millenicom
·HughesNet Satell..

Re: HUges Net

You have to have a wireless router to use it wireless and it does work fine, I am typing on a wireless connection right now. I thought it should be added that speeds have improved a great deal for most customers and improvements should be inbound for most if not all the rest very soon if not already. There is alot less tech supprt troubles now because HN has started their own help forum where their techs and other users can offer assistance.
--
HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network

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