 Review by RedRSX04 
member for 3.3 years, 47 visits, last login: 294 days ago
updated 2.1 years ago
 Erlanger,Kenton,KY
 $38 per month about 8 days Cincinnati Bell "Easy to setup and install" "No where near the advertised speed of 5Mbps" "Not the best value considering cable options regarding speed vs price"
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We live in NKY in the Erlanger area. Recently we decided to switch from Insight cable TV/Internet to Direct TV due to more sports programming options. With Insight, we were recv'ing a SOLID 10Mbps down on our Internet connection (any machine in the house) for approx $30/mo.
Once DirectTV was installed, we contacted Cincinnati Bell to have their highest speed DSL package installed as well. Cincinnati Bell (Zoomtown or Fuse.net) offers users two packages:
1) 768Kbps down for $15/mo
--or--
2) 5Mbps down for $30/mo ($25 if you bundle)
Additionally, we had to pickup land-line telephone service in the house for DSL to work (we've not had/nor needed a land line in our house for several years as everyone has their own cell phone.) The total monthly cost for the DSL service and land line is $38/mo plus taxes and fees.
Our house is located less than a mile from the switching station.
Unfortunately, the most we've been able to pull from the new DSL service has been approx 1.2Mbps - which is nowhere near the advertised 5Mbps - even after tweaking (on any machine in the house.)
We contacted the Cincinnati Bell (Zoomtown) support department who provided every excuse under the sun as to why we may not be able to pull the advertised speed of 5Mbps -but- no solution to our issue. I complained as to the price vs. speed, noting that basically I'm not pulling much more than their 768Kbps service, but paying for their 5Mbps service - the rep offered to discount our service $5/mo.
I'm thinking seriously that I'll switch back to Insight cable - the speed/price value of DSL vs. cable in this area just isn't in the same ballpark.
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