Review by GaryK7 
member for 11.4 years, 532 visits, last login: 299 days ago
updated 320 days ago
 Miami,Miami-Dade,FL
 $53 per month about 8 days "Price, but only because my condo has a bulk deal." "Downtime is outrageous!" "I'd change providers if I could."
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I've had DSL from AT&T for many years now. I want to get rid of my home phone and use only my cellphone so I signed-up for Atlantic Broadband HSI. My first call to them was eight days ago. I called on every single day after that. I could never reach a human. Nobody that I left voicemail for returned my calls. I finally got mad today and that seems to have gotten me through to an actual human. Once that happened things went very smoothly.
From the time I spoke with someone until I was up and running was just a few hours; the time it took to place the order, pick up the modem; an excellent Motorola SURFboard, get some cable, and switch the connection from my DSL to cable. This doesn't make up for the previous poor customer service. But it was worthy of note.
Installation was very easy. I had no problems at all doing it myself. The connection worked on the first try. My connection speeds for the same promised numbers (8mbps/768kbps) as my DSL were noticeably faster. In otherwords, I could see pages rendering much faster. Uploads speeds were also much faster.
I'll update my review again in a week when I have something more substantial to comment on with regard to the actual connection reliability.
Again, so far customer service goes they may as well not have any. It was awful. I practically had to beg them to let me become a customer. If I had another option I would have taken it. However I'm in a condo association with bulk cable so my options are DSL or ABB cable.
UPDATED: March 29, 2011
Unfortunately, I'm still stuck with Atlantic Broadband.
I've never seen a cable provider with as many scheduled maintenance windows at this one has. It's not unusual to have both internet and TV down from midnight until 6:00 AM at least once per week. This past week there were three of these scheduled downtimes.
When they manage to keep everything working my service seems good. Unfortunately, they seem to have problems keeping the system up and running. In the past year I've had many outages that lasted from several hours to over two days. There is no such thing as a brief outage with this company.
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