Review by eriznik 
UPDATED: 289 days ago
member for 289 days, 0 visits, last login: 289 days ago
 Seattle,King,WA
 $59 per month
 "None!"
 "Frequent connection drops, horrible latency and download rates. They cut wires they weren't supposed to."
 "Can't even stream video from ANY web site."
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I have had Broadstripe for about 2 years (in Seattle - 98144). Service has been unreliable, slow, and downright horrible since day one. I can't even stream video from any website. A 50MB download (e.g. a graphics adapter driver from nVidia) takes about 20 minutes. Pings to yahoo.com and google.com routinely have a latency over 75ms on the good end, though it's usually in the hundreds. I was having such problems with keeping a connection that I asked them to send someone out to my house to take a look.
I was not home when they came, but my wife was though she knows very little about computer technology. BIG mistake on my part....letting them in my house without being there myself. I have a wall box in our bedroom which routes wires from the outside connection to all the cable outlets in the house. Well, apparently the technician surmised this was the cause of the problem. So his brilliant solution was to CUT all but one of the wires (not disconnect them, but actually CUT them with wire cutters. They are ruined). I was told later they thought the other connections were causing interference. I find this line of logic a bit mystifying as none of the other connections were ever used. Anyway, I told them they needed to replace the lines they cut. I was practically laughed at. They said since the lines were inside the house and not installed by Broadstripe, they were my responsibility. Bottom line, I still have cut wires (this happened about a year ago btw). I am still trying to determine what my legal options are. Oh, and the best part...they didn't fix anything. The connection is still has crappy as before. They have since acknowledged I still have frequent connection drops and latency problems, yet they do nothing.
This company sucks. I'm at wits and and will be switching to Qwest DSL. I figure it can't be worse than what I have.
Broadstripe is to be avoided like the plague.
Oh yeah, one other thing....long term service outages (> 1 hour) tend to happen in the evenings when they customer service is closed. You get to leave a message and they call you back the next day. Ridiculous.
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BroadStripe
