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RCN CABLE page on DSLReports
Six Month Rating Unavailable
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bullet 358 reviews (187 good) (83 bad)
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Review by dslrep0990 See Profile

  • Location: Brighton,Suffolk,MA
  • Cost: $53 per month (month by month)
  • Install: about 30 days
Good "Month-to-month service contract"
Bad "Lousy help desk, connectivity problems, RCN does not deliver what it sells"
Overall "RCN has cleaned their act"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

UPDATE, JUNE 2012

RCN service had improved somewhat after I wrote this review so when I moved recently and discovered that they now charge a more reasonable $29/month for Internet access, I decided to give them another chance.

What a change!! This is a 180...

RCN is definitely providing a much improved service. I subscribe to the theoretical 20 Mbps. Connections are stable, speed is still not great but acceptable and much more steady. The service is up most of the time save for occasional outages but I have not had one that exceeded a few minutes yet. Even their customer service is better!

Just one thing that still sucks: monthly charges are supposed to increase for years 2 and 3. There is no good reason for that and it places a penalty on long-term customers. Why?? Go figure!!!

================================
Service ordered: high-speed (10 Mbps) Internet cable access only (no TV or telephony).

RCN charges too much for a service that does not deliver what they promise (I bought 10 Mbps service, but I never get more than 5 Mbps download and 368 Kbps upload).

Appalling customer "service", nobody mans the help desk & when you finally get someone (after many many minutes waiting on hold), they are inept and clueless...

Erratic connectivity. Occasional disconnections that can last hours, sometimes days. No information is ever provided to users before or after.

Bottom line: RCN service is a rip-off. Run in the other direction!

member for 5.4 years, 1 visits, last login: 2.1 years ago
updated 2.1 years ago

Comments:

CBL B0X

@rcn.com

Rating

Don't forget to adjust your ratings as well.
tvdrew

join:2008-08-20
Washington, DC

Pricing years 2 and 3.

Every company raises rates for current customers. They figure that once you're set up you're less likely to switch to another company than if you're choosing at the outset.

It is a hassle to switch. At a minimum you have to wait half-day for the service guy to show up for the install. Then there's returning equipment and for some people changing email addresses (although anyone who uses an ISP email address deserves the hassle).

That said, RCN's prices kept going up for me so I did switch.