Review by dslrep0990
Good "Month-to-month service contract"
- Location: Brighton,Suffolk,MA
- Cost: $53 per month (month by month)
- Install: about 30 days
Bad "Lousy help desk, connectivity problems, RCN does not deliver what it sells"
Overall "RCN has cleaned their act"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
UPDATE, JUNE 2012
RCN service had improved somewhat after I wrote this review so when I moved recently and discovered that they now charge a more reasonable $29/month for Internet access, I decided to give them another chance.
What a change!! This is a 180...
RCN is definitely providing a much improved service. I subscribe to the theoretical 20 Mbps. Connections are stable, speed is still not great but acceptable and much more steady. The service is up most of the time save for occasional outages but I have not had one that exceeded a few minutes yet. Even their customer service is better!
Just one thing that still sucks: monthly charges are supposed to increase for years 2 and 3. There is no good reason for that and it places a penalty on long-term customers. Why?? Go figure!!!
Service ordered: high-speed (10 Mbps) Internet cable access only (no TV or telephony).
RCN charges too much for a service that does not deliver what they promise (I bought 10 Mbps service, but I never get more than 5 Mbps download and 368 Kbps upload).
Appalling customer "service", nobody mans the help desk & when you finally get someone (after many many minutes waiting on hold), they are inept and clueless...
Erratic connectivity. Occasional disconnections that can last hours, sometimes days. No information is ever provided to users before or after.
Bottom line: RCN service is a rip-off. Run in the other direction!
member for 5.4 years, 1 visits, last login: 2.1 years ago
updated 2.1 years ago