Review by pcullin 
UPDATED: 264 days ago
member for 2.9 years, 4 visits, last login: 173 days ago
 Duvall,King,WA
 Contract price not specified.
 "Improved service offerings and quality since buyout of Millennium"
 "Very poor HD signal quality, unreliable high-speed internet, no OnDemand, limited service hours"
 "Better than it used to be, but still frustrating and not worth the money"
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Have had Millennium/Broadstripe since moving to Duvall three years ago. When operated by Millennium, the service was absolutely shockingly terrible. Broadstripe has improved the service across the board by adding more channels to the cable tv service, and improving the speed and reliability of the broadband internet. They have also restructured their pricing to offer "bundles" of service that are reasonably priced - very similar to Comcast in nearby markets. HOWEVER, the HD signal quality is still way below average, the internet connectivity is still flaky, customer service still has limited hours compared to 24x7 support of other providers like Verizon and Comcast, their channel lineup is still limited compared to other providers for the same price and there is still no OnDemand tv service. I have stuck with Broadstipe through some very VERY bad times, simply because there really isn't a very good alternative here in Duvall. But now that the economy is so bad and other providers (Verizon, DirecTV, etc) are starting to offer some amazing deals I am seriously considering making the switch. Bottom line - if you are considering moving to an area served by Broadstripe, do your research to consider all alternatives. Broadstripe is not worth the money or the frustration, despite their good faith efforts to improve service....
Followup comments:  
nmbs
@graybeal.com
| Millenium to Broadstripe Note that there was no "buyout." It's the same company; they just changed their name. It was an example of their poor customer service that I didn't even know the name had changed until I saw a commercial. They didn't bother to announce the change to their own customers! | |
| Sakic
join:2007-06-09
Seattle, WA
 ·BroadStripe
| I read that Broadstripe actually spend a lot of money on Duvall trying to protect their cable monopoly cause the city of Duvall was actully going to open up to other carriers do to the horrible service they provide. You should contact your local government, tell them to get Broadstripe some competition, see if they can survive. They are already in Chapter 11, let's help finish them off. | |
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