Review by LSBduvall 
UPDATED: 247 days ago
member for 259 days, 5 visits, last login: 236 days ago
 Duvall,King,WA
 $59 per month
 "Added new sector equipment last year."
 "Poor connection remains a constant issue."
 "Alternative services like Verizon DSL is an option."
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I've had MDM/BroadStripe internet service for 8 years. My major problem with the service on a daily basis is lost packets and slow connection speeds. When using VoIP, conversations usually are choppy or drop for seconds at a time. Websites are slow to load and server timeouts are common. Customer service is up there with the worse. I've had techs checkout lines multiple times, but there has never been problems with the cable on my property. The problem is the design of the Sector. Since a cable system is shared with all other users on the sector, performance with degrade at predictable times. Example, when high school students and blue collar workers get home at 3:30pm and white collar works at 6pm. Their bandwidth limiter doesn't seem to do much to slowdown the gamers and video streamers because the whole sector slows down. When there are few users on the sector, I can get 5.8mbps down and 384kbs up. But in the afternoon, it can degrade down to 1mbps down 150kbps up and large packet losses and latency near 100ms. The sector tends to recover by late evening. Outages usually last for many hours and it is not uncommon to have several outages each month. I think the main problem BroadStripe is having now is their chapter 11 bankruptcy they are working through since early Feb and the nearly $400 million in debt they have (about $4,000 per subscriber). They have been using contract cable field service techs, so they must be overloaded just trying to keep the system up. I just signed up for Verizon DSL Dry Loop and will seen how it goes for a few weeks. If it looks good, I will drop my BroadStripe service.
***UPDATE***
I just activated Verizon dry loop a few day ago, I'm going to cancel BroadStripe because of lost packets, slow speeds and multiple outages every month. VoIP (RingCentral) on the dry loop is great so far. RingCentral VoIP on BroadStripe would have dead air for 10 seconds from lost packets about every 3 to 5 minutes on a call. A friend of mine is also on BroadStripe with Vonage and he continues to have packets lost resulting in dead air also.
Followup comments:  rebelspy
join:2008-01-02 | right on the ball im not sure if you live in michigan but your right on the ball with me bro i have the same issues this isp is the worst isp i have ever seen by far i mean 40 percent of the time it works decent what more can i say your exactly spot on. | |
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BroadStripe
