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Review by rebelspy 
UPDATED: 251 days ago
member for 1.9 years, 35 visits, last login: 241 days ago
 Grand Ledge,Eaton,MI
 $90 per month
 "nothing"
 "everything bad speed horrible. Updated ...."
 "dont use unless your stuck with them"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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im stuck with broadstripe or id go elsewhere. first off im an computer tech and have a high understanding of computers.
first off when you call there customer support they tell you its your fault but they send a tech out. if the tech is out in a week your lucky. the tech came out to my home told me that broadstripe sucks thats right thats what the tech said. they spent an hour on the phone getting my connection sorted only to have them blame me. about 2 hours later i called and got ahold of an engineer he told me it was there side and they had to reset the arp cache.
the next day the service went down again i called and the tech laughed and said i had put in alot of trouble tickets over 3 years. still not working correct between the hours of 5 pm and 12pm good luck loading a webpage or doing anything.
bottom line broadstripe could care less about helping its customers instead that tell you its your fault send out a tech that says there service sucks. need i say more.
only reason i have this totaly crap service is no other service is avail here and i live a few miles from the capital of michigan for those of you that think i may be far out or somthing.
over three years i have put in appx 40 trouble tickets the service is at most 40 percent not even close to what they advertise. there price is also a down point with the highest price for internet i have ever seen at 90 dollars for a 6mb connection.
sorry if i sound unfair broadstripe but you suck and i have the tests to prove it right here on dsl reports. guess you cant fake this one ... your horrible
update. i was finaly put in contact with the correct people i hope. they are working on my line now and i will have more info as soon as i can thank you.
Followup comments:  wbaker
join:2008-08-09
Woodinville, WA
| One of their techs told us... That he, and many of the others, are not Broadstripe employees. Apparently many of them actually work for Comcast and are freelancing. He also said that if he does not replace something, he doesn't get paid. Which explains why most visits result in the replacement of the splitter that splits TV from Internet. | |
| | Heckufaguy
join:2009-06-18
Mulliken, MI
| Re: One of their techs told us... I had this same late afternoon problem about 4 years ago with what was then millenium. Turns out an amp about 2 blocks away had a heat issue, which was worse when the afternoon sun hit it.
I'd been through a few tickets myself, all saying they needed access to my house when I wasn't available. Finally, they sent a tech out who was willing to listen to common troubleshooting advice, and he found the problem in less than an hour. AND gave me the address the amp was in front of for future reference (ie: directing the next tech to it if needed). Since then, great throughput and service. Sometimes you just need someone to own the problem, and not give it lip service until the next tech shows up. | |
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BroadStripe
