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Member review of BroadVoice


more information on the company
Ad-hoc BroadVoice Forum
VOIP Forum

Reviews:
read 268 reviews (171 positive) (61 negative)
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Six Month Rating Unavailable
More reviews are required before ratings can be averaged

$36 per month avg ($36 to $36)

3 year trend
Review by (hidden by request)
Posted: 184 days ago
(review was emailed from domain netzero.net)


Hartford,Hartford,CT
$34 per month (12 month contract)
"adapter arrived quickly."
"call quality, hidden charges."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

    Here is my review of Broadvoice. I had it for 3 months and things were ok at first, but the past months were very choppy. Many times the other person on the other side would not hear what I said.

    Also i got the unlimited plan and it was added extra costs to my bill which made it a lot more expensive and it was not clear when I signed up. Lately I cancelled the plan and they charged my credit card a cancellation fee of U$32.00. Overall I give them a bad rating. I will try another comapany.



    Followup comments:
    view 1 comment
    PX Eliezer
    Premium
    join:2008-08-09
    New Jersey
    ·Callcentric
    ·Optimum Voice
    ·callwithus
    ·voip.ms

    Did you do any research?

    1) It's always good to check in advance about cancellation fees.

    BroadVoice is pretty upfront about this:

    "Can I cancel at any time? We hope you won't, but yes, you may cancel at any time. If you cancel within the first 30 days of service activation for any reason, through our Money Back Guarantee we will waive the $39.99 disconnect fee and refund your activation and first month of service."

    "You must cancel your service within 30 days of the activation of your account, return your equipment within 14 days of cancellation and not exceed 250 minutes of in-plan usage in the first 30 days of service. You are responsible for any charges for overage, international or directory assistance calls. If you exceed 250 minutes, you will not be refunded for the first month of service. Customer is responsible for return shipping."

    --------------------------------------------

    2) BroadVoice is ALSO very upfront about extra fees, as clearly listed on pages such as this:

    »www.broadvoice.com/rateplans_unl···rld.html

    --------------------------------------------

    3) Also, BroadVoice is near the bottom of the ratings list of this website (the SAME website where you posted your review!) »/gbu/

    --------------------------------------------

    So it looks to me that you did not do enough investigation before signing up with them. Your research was 0 for 3.
    permalink · 2009-05-28 00:13:01 · Print · Reply to this
    Forums » comments on review of BroadVoice

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