Review by Quo 
member for 2.6 years, 6 visits, last login: 3 days ago
updated 3 days ago
 Kent,King,WA
 $25 per month- (month by month)
 about 1 days "ease of transition from CallVantage" "Great phone service, and all the features I want"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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**UPDATE February 2012**
Phonepower contacted me through the forum after posting my January review, and it was pretty obvious I got one of their senior techs now looking at my account and problem history. I spoke to Chris, and after a few moments of review and questions, he agreed that it was likely the Telephone Adaptor, and had a new one shipped out, which I received in 2 days. Plugged it in, and my PhonePower service is back to perfect. I have not had a single call quality issue since receiving the new TA.
PhonePower also gave me a service credit. I'm happy with just the service as it is supposed to be... this was icing on the cake.
Thanks guys, I'm staying put.
**UPDATE January 2012**
So I've been with PhonePower for about 2.5 years now, as you can see from my original review. For the most part, everything has been great, but I started experiencing some call quality issues. Randomly, a call I received or a call I dialed would have a unusable amount of static in it, so much that I could not hear the person on the other end. The person on the other end, however, never heard any of it. I engaged PhonePower support, and jumped through a lot of hoops with no resolution thus far (reset the TA, use a different phone, power supply check, etc.) Their next support step was for me to call them so they could do a line capture to diagnose the problem, but of course in the times I called, the static was not there. My options now are to replace the TA at my expense, or accept it as it is. If I knew for sure it was a TA problem, I'd jump on replacing it because aside from this static, PhonePower has been perfect. But now, I'm very frustrated and looking for other service providers.
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**Original Review**
My company had me on AT&T CallVantage in my home office. When CallVantage made their announcement, we were allowed to find our own phone provider. After doing a lot of research and comparison, I chose the Phone Power month-to-month option for my home VOIP service. The telephone adapter arrived quickly and I hooked it up with no problems, was even able to make outbound calls on it immediately. When the date arrived that I selected to have my phone number ported, it happened seamlessly and without any action from me. Couldn't have been a smoother transition. The free cloned line is a great feature. I have had no call quality problems or drops or reboots (CallVantage was notorious for that) whatsoever after a month of service. My only complaint is that when someone calls me, I get a 1 before the 10-digit number in my caller ID. I did not have this with Qwest (land line), Verizon (land line) or CallVantage (VoIP). Not a big deal, just a visible format thing, but sure would be nice to get that stripped. I've emailed their customer service about it, and they respond quickly, but think it's a function of my phone.
Comments:
  44402812Hack The PlanetPremium
join:2006-08-28
Plattsburgh, NY | Caller ID It is your phone, mine is a 3 yo Panasonic and it does that also. However, my old cheap BellSouth (Big Lots Closeout) stand alone unit shows just the area code and number. I like the BS unit because it has 2 lights that represent New Calls and Voicemail. | |
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1 edit |  Call PP @ 1-888-607-6937
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I got the need for speed »bit.ly/topgunparody | |
| gkreis
join:2012-01-21
Marietta, GA | Massive failure? What is up? The phonepower website is dead, calling their 888 number says all circuits busy, my phone won't work (says it is not registered even after power-cycling everything). It is like they are just 'gone'. Surely they can send out an email to subscribers, somehow, that tells them what is going on.
Did someone forgot to pay the power bill or did a backhoe cut their lines? Scary. I noticed my phone calls had a few problems of late (echo and warbling) which has NOT been an issue til now. I've been with them over a year and the service has been terrific.
I am crossing my fingers that they get this resolved SOON. | |
|  | mike770
join:2012-01-21
Pikesville, MD | Re: Massive failure? same problem in baltimore | |
| | | gkreis
join:2012-01-21
Marietta, GA | Re: Massive failure? I see the website is back... but tech chat says I am 226 in the queue! So... it is a massive outage. | |
| | | | mike770
join:2012-01-21
Pikesville, MD | Re: Massive failure? working now | |
| | | | gkreis
join:2012-01-21
Marietta, GA | Since the website was back I decided to power-cycle my adapter again and service is back! Their network status post on their website said everything was fine --- 28 days ago. That needs to be updated several times a day.
There's some splan'in to do Lucy....  | |
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| | gone baby gone I am having the same problem. Phonepower just disappeared with no warning. No dial tone. No website. No way to use the iphone app. 888 number dead. What the heck is going on?
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| | | | Re: gone baby gone Phone Service was down @ approximately
2012-01-21 11:00
Always check status page if having problems!
»www.phonepower.com/NetworkStatus.aspx
There was a hardware failure early this morning causing registration and website issues. Engineers have located and corrected the issue. yesterday
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I got the need for speed »bit.ly/topgunparody | |
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| | New Hardware Quo
Did that new device clear up your problems? | |
| | Quo
join:2009-06-25
Kent, WA | Re: New Hardware Seems to have done the trick. Updating my review now. | |
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