| Review by redxii |
member for 12.2 years, 7285 visits, last login: a few hours ago
updated 2.4 years ago
- $55 per month
- (24 month contract)
- about 2 days
- "Fast when it works"
- "Advertise unlimited but will throttle"
- "Only if you have no other alternative"
|Pre Sales Information:|
Value for money:
(ratings below consensus)
They advertise unlimited usage but that does not mean they won't throttle you if you use "too much bandwidth", down to a speed that isn't usable or fast enough to load a simple webpage. Rather than provide enough bandwidth to service all customers adequately they throttle and oversubscribe. The modem also likes to randomly restart itself, but that doesn't happen very often.
The service was pretty good at first but now it has just gone downhill. This ISP is perfect if you are elderly and just check email or the weather. They do not want you using a broadband connection as a broadband connection. The kind of speeds during the day are 0.25Mbps. I have to wait until very early in the morning to stream any video, or keep waiting for videos to buffer.
We've had service for 2-3 months, and suspect that recently they have been throttling us. To .25Mbps. I can view my speed real-time in my router while trying to watch a video and it never goes above 256Kbps. As already mentioned that is not enough for more than one person to load webpages let alone stream videos. Three calls so far have been made and they do not give a straight answer as to what is going on, and give us the "restart your computer, oh it's your router, or cycle the modem". Standard stuff. We have three people who stream videos. A movie on Netflix is about the same if not more bandwidth intensive than downloading a DVD rip. I would maybe not complained if they throttled to 1Mbps. Atleast I could stream videos. But .25Mbps? You gotta be $*&%ing kidding me. Upgrade your damn network already and deliver what people are paying for.
Clear only gets a 5 for install process, it was not hard at all. The hardest part is figuring out how to avoid ETFs for canceling a service they refuse to provide.
Re: My experience was better 2 -3 months.
Re: My experience was better They're throttling me. At exactly 1 a.m. my speeds went back to normal.
Avoiding ETFs When I cancelled my service, I got out of my ETFs. They warned me of the ETFs and I said "There's no way in hell I'm paying that." The rep asked me why and I said it's because the service provided was not as advertised and I submitted countless trouble tickets to try to have it fixed. I was just relentless. "If you think I'm paying the ETF, you're out of your damn mind." etc.
ETFs were surprisingly dropped.