dslreports logo
site
spacer

spacer

spacer




how-to block ads



DIRECTV page on DSLReports
Six Month Rating

Reviews:
bullet 115 reviews (50 good) (39 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by northalabama See Profile

  • Location: Huntsville,Madison,AL
  • Cost Contract price not specified.
Good "On Screen Apps, HD On-Screen Guide"
Bad "Signal Reliability Is A Joke, I Can't Watch TV In The Rain"
Overall "First Look Elsewhere If You Have Other Choices"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)

My Other Reviews

·AT&T U-Verse
·Comcast
4/2012: left directv, see comcast review

UPDATE - Directv just rolled out a new, high resolution HD on-screen user guide that looks really nice. Good news first - searching for shows in the guide is a lot faster, and the picture quality of the guide is great with the increased resolution. They have also added movie ratings from rotten tomatoes and flixster, and rearranged their menu to use icons instead of list based choices.

The bad news, when I try to pull up my playlist on my dvr's, it takes forever for the screen to load, a good 15-20 seconds after i hit the list button on the remote. That doesn't sound like a long time, but if your sitting there, waiting for the list, it seems like an eternity. I hope they get that fixed soon.

Also, just when I thought Directv on-demand couldn't get any slower, it now takes me 3-4 hours to download one HD movie. Doesn't on-demand mean right now, not ask and get it in a few hours?

I still can't wait for U-verse to come to town so I can give their service a try. I might even consider going back to Comcast if U-verse doesn't get here soon, or if Directv's service doesn't improve.

UPDATE - The on-demand selection is slim, and I have to use my own broadband connection, which is going to get interesting with caps and overage fees from at&t. Sometimes it takes 2-3 hours to download 1 HD movie.

I called customer service, and the rep didn't really know how to help. She said she didn't have high speed internet at home and had never used Directv, and that there wasn't much information given to her to help with on-demand.

In the past, Directv has rolled out software updates to my dvr that have shut down my service in the home, at least twice. Don't they test these things before sending them out to customers?

10/2009 - Pre sales info and installation was a breeze, but the tech through trash all over the yard and in the home, and i had to clean it up later. I lose service every time it rains, and sometimes when it's cloudy.

The only reason I put up with Directv is the only other alternative is Comcast.

I cant wait for U-verse to come to town.

member for 13.3 years, 375 visits, last login: 70 days ago
updated 2.2 years ago

Comments:

pisd off

@bresnan.net

Direct TV, customer service, residential service, 2 year con

I recently (3 days ago) signed up for Direct TV having been sickened to the point of vomiting by the cable networks, I chose to go with the sattelite people. Now, two days before the Super Bowl, I learn that I'm not going to be able to see the game on Sunday due to the pissing contest between cable, and local sydicated stations-or what the hell ever. The point is that I can't host the party that I planned and Direct TV can't help me/won't help me. So, if you have another way of getting your TV needs met, I sure as hell would NOT consider Direct TV.

northalabama

join:2001-06-18
Huntsville, AL
Reviews:
·AT&T U-Verse
·Comcast

Re: Direct TV, customer service, residential service, 2 year con

i just saw your post, and i'm curious...were you able to watch the game last sunday? most times directv will provide a national access channel for major events, like the superbowl, when there's no access through local channel service providers.
--
The truth will set you free. But not until it is finished with you. - David Foster Wallace
catbrat90

join:2007-08-10
Cincinnati, OH

Rain Fade

Your DirecTV Service should not go out durring a normal shower if it continues I would call DirecTV to have them send out a Tech to check the alignment of your satellite Dish.

northalabama

join:2001-06-18
Huntsville, AL
Reviews:
·AT&T U-Verse
·Comcast

Re: Rain Fade

there's a line of sight issue, and unfortunately, a dish alignment won't help. it'll take trimming some trees, or relocating the dish, and neither option is favorable. so far i have no issues with any HD channels, but rain especially, and sometimes wind, are factors. i'll have to make a decision eventually if the signal degrades further.
--
The truth will set you free. But not until it is finished with you. - David Foster Wallace