| Review by NomDeGuerre |
member for 2.1 years, 1 visits, last login: 2 years ago
lodged 2.1 years ago
- $84 per month
- "Excellent cable and phone service quality"
- "Hidden fees a specialty!"
- "Don't ever become a victim; Cox will make you a poorer one."
Ease of Installation:
Value for money:
No Unpaid Solution for Harassing Calls with Cox Phone
Somehow a couple of criminals obtained my phone number; one of them is identifiable as a scammer on Google by searching his phone number (yes, they were dumb enough to give their numbers to me).
One caller - this one from Los Angeles - claimed to be from Publishers Clearing House, informing me that I had won over $700,000. The other caller - Washington, DC - stated that I "had been trying to claim" an award for $700,000 and he wanted to help me receive it. Apparently $700,000 is the minimum that you win these days.
I reported this duo to the FCC, but they kept calling; I understand that the FCC can take up to a month to handle any reported issues. I called Cox and asked them to block these two numbers, and was informed that I could do that for a fee of somewhat over $3/month.
I asked the Cox representative which other unlawful nuisances I had the privilege of stopping for a fee. Cox then stated that I could pay for the number block for a month, and then drop it; however, if the Feds still hadn't acted the calls would resume. I was further told that this was all that Cox could do for me.
A third caller contacted me, and he hung up after I told him that I was reporting all such calls to the Federal Government. Hopefully that approach will work, because Cox won't help you at all with nuisance or harassing calls unless you open up your wallet.
Re: Puzzled! I scored them as I did for the reason stated above:
Pros: Excellent cable and phone service quality
I also have Cox High Speed Internet - I was one of the first in the region to get it over a decade ago, and I have absolutely no complaint about that. I've also had Cox Phone since they introduced it, and have never had an issue until I discovered exactly how concerned they are about this type of incident.
I genuinely appreciate your advice on independent VoIP providers; I'll examine my options using your suggestions.
Many of my friends are dropping their land lines and just using their cell phones. My cell provider allows me to block numbers for free (I checked).
Telephone providers should recognize the inevitability of customers receiving nuisance calls, and there should be provisions in place for resolving such issues quickly and without charge, especially when the calls involve illegal activity.