Review by mm
Good "Great filters using caller id name"
- Location: Summerville,Dorchester,SC
- Cost: $17 per month
- Install: about 30 days
Bad "Unreliable chronic issues"
Overall "Totally unreliable, I have to use my cell for most calls"
Ease of Installation:
Value for money:
I have been with voice pulse for about 3 years and these last 8 months it's been frustrating. Constant Voice Mail issues and calls not getting connected to me. They have great customer service but with these chronic issues the service has become too unreliable since that 2010 summer meltdown last year.
I also have many complaints from the other end of the conversation that the voice quality is poor, on my end it sounds fine. I use FIOS as my provider which is great for low latency numbers so I doubt that is the problem. The complaints started after the meltdown.
My last conversation with customer service left me feeling they really don't care. I was disappointed that they just want to pass the buck and blame YouMail. They picked YouMail and it's their partner and they need a better communication between the companies and stop pointing fingers and just fix the issues.
Things have calmed down with the voice mail issues. I still have some voice quality issues. I tend to use my iPad with TalkaTone to make outgoing calls and most of my friends tell me it sounds better than Voice Pulse.
Voice mail indicators are getting worse, it's basically useless. Last night my phone would ring and nobody was there. I called my own number, it would go to voice mail after one ring and my VP phone was still ringing. Pickup and nobody was there. Calling support these days is a waste of time. No after hours support either. They were down a few weeks ago around 9pm at night and they don't even know it or resolve the problem until the next day. This service feels like it's run out of someone's garage.
Pulled the plug. Message waiting indicators still not working. The usual routing issues came back and most calls inbound were dead space. My friends kept calling me on my cell. It just was not worth opening another ticket with these guys, yes they would fix it, but wait a week and the problems come back. They don't know how to permanently resolve the problems.
I switched to VOIP.ms. Easy config. So far no issues.
member for 13.7 years, 5036 visits, last login: a few hours ago
updated 2.1 years ago