Review by Sherri
Good "Way better than dial-up!"
- Location: Kremmling,Grand,CO
- Cost Contract price not specified.
Bad "Customer service is horrible"
Overall "It's wonderful compared to dial-up!"
|Pre Sales information:|
Value for money:
(ratings above consensus)
The communication between the parent company and local installation crews really needs improving. My husband took a morning off to meet the installer. He called 30 minutes before the installation window ended only to be told that the equipment the installer received for us was damaged, and the installation had to be postponed for two days. Funny WE had to call THEM to find this out! Not happy about customer service communication!
Technician arrived within the window specified, and tech was not that friendly (didn't smile much) but was very knowledgable. He spent with us what time was necessary to get the service installed correctly. First modem didn't work, second one did and we were good to go.
Installation occurred today and I'm extremely happy! Our previous dial-up connection was 24K which was actually 18K according to some internet connection measurement sites (tinyurl-dot-com).
I have read all of the negative reviews for WB and have to say at this point YOU NEED TO GIVE THEM A CHANCE. It is NOT the same as DSL, and I suspect that the negative reviews WB is getting is because people are expecting DSL quality service with WB, but you won't get that! Keep in mind that satellite internet is a quality of service that lies between dial-up and DSL. Not close to DSL but WAY BETTER than dial up! Give them a chance!!!
I do agree that it's way more expensive than DSL, but we were lucky to get the service for $40 a month under ARRA (American Recovery and Reinvestment Act of 2009) for 1MPS service (the middle plan regularly $69.95) but for what we are paying, it is darn well worth it! I will update my review after we've had it for a while.........
UPDATE 9/4/12: We've had the service for a little over a year. We've been very happy with our connection, works very well for my on-line retail business an the connection is great even during blizzards. We've never come close to the data cap, but we don't stream movies because of the latency issue.
I am VERY unhappy right now. Their customer service STINKS! We've been without service for 15 days now - our modem went out. Someone was supposed to call us with an appointment within 24 hours of our initial call, and no one did. When I called back the next day, I was told that it could be 2 weeks before our service was restored. WHAT?! That second customer service rep scheduled an appointment for today, between 12p-5p. I took a day off from work to meet the technician. Guess what......no one came! I called them again, and got an apology from a rep and a new appointment for next Monday. By that time, we will have been without service for 3 weeks. They better pro-rate our next bill or I will be steaming! What kind of company operates this way?! All I can say is we are at their mercy because of where we live. We have no choice. Why they can't just mail us a new modem is beyond me. All we have to do is disconnect the old one and connect the new one. We asked, but they don't want to do it that way.
member for 2.6 years, 2 visits, last login: 1.5 years ago
updated 1.5 years ago