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Atlantic Broadband page on DSLReports
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Review by hth45 See Profile

  • Location: Aiken,Aiken,SC
  • Cost Contract price not specified.
Bad "Unfair business practices"

I signed up for one of their triple play packages. The local representative told me that I would have to lease one of their modems, a Motorola SURFboard digital voice modem SBV5222, as my old modem would not work. I then purchased the exact same modem rather than pay them a monthly lease fee. When the installer came he said that they (Atlantic Broadband) could only use modems that they supplied.

I complained to the local office and they told me that their system was only setup to handle their own equipment which I believe to be untrue. They just don't want customers to buy their own equipment and lose the monthly lease fee.

This is just a money maker for Atlantic Broadband pure and simple.

member for 6.3 years, 7 visits, last login: 3.4 years ago
updated 3.4 years ago