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So I have had the 107Max service since it was first released in Lake Charles, LA. I also have two Tivo Premiers and Suddenlink phone service. Internet: I experience a couple of down time flutters daily, but I use my the internet all day long and they only last 20-30 seconds. I don't know if this is really a Suddenlink problem or something in my network...Overall, I am very pleased with my internet download speed. Upload is still pretty sorry at 5Mbps, but it's the best option available in my area so I will deal with it. Phone Service: I've had a couple of down days due to storms and network problems, not as reliable as POTS, but good to have from time to time. I would not use this phone as my only option, as it is just not that reliable; between suddenlink and my mobile phone, I always have a good option. One thing that really ticks me off though is that the day my phone was installed I started receiving spam and telemarketer calls directed at me by name. It would appear that Suddenlink sells your phone number and some information as soon as you sign up, because I have NEVER given the number to anyone and the calls started immediately. Tivo: First let me say that I love the Tivo service and features. I have two Tivo Premiers at the house and am very pleased with them. One of my Tivo's was not showing up on my account with Tivo, so the two devices could not be networked. It took nearly 15 hours and three service calls over the course of three weeks before I finally got a tech to replace the box not on my account. The techs were all great, but none of them had access to the long history on notes on my account which meant that they all started from scratch every time they came to the house. Everything works now, so all is good, I just wish the Techs had more info before they showed up at the house. Final thoughts: I have had 5 techs at my house in the last 5 months for various reasons. They all noted the same problem. They can't do anything in the system without calling their regional tech center and getting some desk jockey to fix network or system issues. I have watched techs call back up to four times to get a tech that had a clue. It is really sad; the guys on the ground know what the problem is, but they struggle to find someone on the phone that is knowledgeable enough to do something about it. They also have to wait on hold to get a tech almost as long as I do when I call. In the case when the poor guy had to call four times, he wasted almost two hours being on hold or explaining the same instructions over and over again to different techs who still didn't understand. I am a happy Suddenlink customer, but the company needs to do more to support their guys in the field. member for 20.5 years, 1429 visits, last login: 3.4 years ago updated 11.5 years ago
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