how-to block ads
|
Review by tenemag 
Posted: 1.9 years ago
member for 6.5 years, 95 visits, last login: 268 days ago
 Deal,Monmouth,NJ
 $59 per month
 about 20 days
 Verizon
 "Great Support! Great Features! Reliable Connection! Servers Allowed!"
 "Install Problems... Line got Disconnected.... VERIZON SUCKS!!!"
 "After a 2 and a half week delay past the original install date, worked great!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Opted for the 3.0/768 Dryloop plan where they matched my local Comcast price at 59.99/mo for their 2.0/0.5Mbit package
Pre-install:
Order went flawlessly, Support / sales was able to give me all information I needed prior to the install. 24 hour tech support with a 1 Hour callback is a very nice feature
Static IP address is GREAT!!! No ports blocked!!! Fast reliable 3.0 Mbit connection down constantly!
Install Date: Installer arrived on-time and was able to get it up and running in under 20 minutes, complete with IP address... Installed Dryloop from nearest pole and even ran new Cat-5 to the modem location inside the house at no charge. I used existing Westell modem from a previous DSL line at another location. Install was difficult as previous tenant at this location cut the phone lines off the side of the house, so they had to run new lines from the 'mirror image' box on the pole to the side of the house...
Post Install:
Great speeds, worked great for 2 days... Then NOTHING... Modem lost Carrier Sync and the DSL light began to blink a steady rate non-stop... Tried restarting router multiple times, still NOTHING... Called support at 8PM when the connection was lost... Got callback at 9PM from a VERY knowledgeable tech who knew advanced routing and the such... They said that it seemed that they couldn't 'see' my modem and that there could be a line down somewhere, or the CO might be out.... told me they would look into it and call me in the AM...
Next day: Callback received saying that Verizon "Deactivated" the account and that it rarely happens... the reasoning behind this is as follows:
*Verizon Assigns a # to each Dry-loop connection
*each number is associated to two pairs of wires at the CO.
*this number is required in order to assign an "IP" address and DNS information to the line.
*this Phone Number is what the modem "syncs" to when it turns on... without a number, the modem cannot find how to connect.
Tech support at AceDSL explained that the issue was on the verizon side of things and they would escalate the problem in order to get the line re-enabled.
Verizon Tech Support explained that the number had already been re-allocated to someone else's house and that I would need to wait a full week for an installer to come *back* to the house in order to re-patch the wires to a new number to re-activate service... Made an appointment for 7 days after the initial install date...
At this point I could understand where a mistake could have been made in the verizon system and was willing to wait 7 more days as It only took 5 days from the inital order for the installer to show up and install it... it still was within a reasonable timeframe and was more than happy to wait the 7 extra days for the installer to come back out...
*7 Days Later*:
and they
I Stay home from Classes all-day in order to wait for the installer to show up... Verizon called that morning to say that they would be there between 10AM and 5PM. at 4:45 Verizon Called to explain that the Tech was still stuck at a job and would be UNABLE to make the appointment I had for the day... I explained to verizon that I stayed home all day waiting for the tech, and they explained verbatim "I am sorry sir, our tech's have lives outside of work, and they do not have to work past 5PM sir... there is nothing more I can do other than to re-schedule this appointment." I said "what about tommorrow" and I was told that the *earliest* they could make an appointment for since the installers in the area were going on "vacation" for 2 weeks, would be a month from that Friday... over 40 days... Thanks Verizon!!!...
I called AceDSL Support back and explained the issue... they immediatally called their contacts at Verizon and re-scheduled an install for that *monday* 3 days later...
3-days later, Verizon calls up again after waiting ALL DAY... "i'm sorry sir, the installer called in sick today... there's nothing we can do... you'll have to re-schedule sir"... I began to become VERY pissed at this point as now i've had to reschedule twice!!!!... I told Verizon again, that I am VERY unsatisfied with their service and demanded an installer came out that evening as it was only 3PM... they HUNG UP ON ME!!!... I called verizon DSL service's 1800 number listed on the phone book and they explained that I would have to call AceDSL and there would be nothing they could do...
I called AceDSL and they called Verizon back AGAIN to re-schedule for me... at this point I was considering giving up on DSL and having to settle for Com-crap-tastic! with having to pay for TV service also at a minimum of $69.99 additional..
4 hours later... 7PM, a verizon tech shows up banging on my front door...
I open the door to a tech asking if I was expecting a DSL install that day...
I explained that I have been waiting and explained to the tech what verizon had told me... they explained that I was scheduled for that day, but verizon had actually put a 'hold' on my install as it was not "top priority". I also asked the tech why they claimed the tech called in "sick" and they said that often times the phone support at verizon will claim the installer is "sick" if the installer is over-booked in attempt to make the customer happy...
Overall, the installer explained that he got a call from dispatch telling him that my install was to be put at top priority and to have it finished that evening... turned out AceDSL called verizon back to insist the install be completed that night...
The installer re-activated the line, and also replaced 2 Cat-3 lines with Cat-5 and gave me an additional 10Feet of cat-5 to go from my router to PC since the wire I had in there was very badly rolled-over with a chair... overall the re-install took less than 10 minutes!
The final conclusion: AceDSL rocks!!! I'm VERY happy with their Phone Support, Services, and reliability... I am however not very happy with Verizon at ALL!!! makes me wonder how verizon stays in business with this crappy tech-support AceDSL even gave me a pro-rated discount for the days I went without service and even offered free dial-up if I could find a phone line somewhere (at school or anywhere else)...
I would recommend AceDSL to anyone looking for a good static-ip solution, with amazing support and people who actually know networking.... they allow servers, dont block ports, no bandwidth throttling or limits, and port 80 is open! all without a contract!!! yes, no contracts!!! which make this 10x better! I feel that if only verizon was a bit more helpful with their installers, this would have been the best install i've ever experienced... especially with the fact they really know what they're talking about in regard to networking!
Overall it's been 5 months and I haven't had ONE service outage or even any problems with the modem losing Sync... Heck, I haven't even rebooted my modem OR router since it has been installed... yes, 5 months with NO modem restarts!!! service has remained a constiant 2995/down and 695/up out of the advertised 3000/down and 768/up... overall i'm very impressed.
AceDSL Support: A+
AceDSL Reliability: A+
AceDSL Post-Install: A+
Verizon Support : F
Verizon Installers: B+
Overall i'd give my experience a "B" grade.
Other than the issues with verizon, i'm very happy :-D
Followup comments: | Forums » comments on review of ACE Innovative Networks |
|
|
ACE Innovative Networks
