Review by quickdry21
Good "price, unlimited bandwidth, no throttle, no bell!"
- Location: Montreal,QC
- Cost: $29 per month (12 month contract)
- Install: about 8 days
Bad "customer service"
Overall "If you are within their zone and have line stats suitable for DSL, they are the best choice"
|Pre Sales information:|
Value for money:
My dry-loop ADSL2+ service was activated yesterday. This is my first time living in Quebec/Montreal, and normally I would go with Teksavvy, but someone on the forums suggested I check out Colbanet, and since I am in their Atwater zone, I decided I would give them a shot. I was quite skeptical, as I gathered some line stats in my buildings, and they were marginally good; I'm in an old apartment building (not grounded/no 3-prong power outlets!) and not very close to the CO (1.25KM as the bird flies).
The signup process epitomized others reviews I have read on DSLR; signup was painful.
1. The rep on the phone was humming and swearing: "shit, oops I didn't mean to do that."
2. I had to repeat much of my information multiple times.
3. I had to ask about their cancellation policy three separate times, after each I was put on hold, only to be taken off as if I had never asked anything.
4. After the ordering process completed, and I was asked if there was anything else, I had to inquire about my installation date, and the answer was "Oh, yeah, you will have to be home between 8 and 5 on the 13th."
5. I was called back the next day, twice, to ask me information I had already provided them. I gave them my birthday twice when I ordered, and they called me twice the next day to ask for it again, along with my Visa information. This delayed my installation an extra day.
6. I was never sent my username/password, a receipt, or any correspondence. I had to call in twice and wait on hold before I was able to login.
Complaints aside, as long as I never have to actually deal with the company again, I'm ecstatic about the ADSL2+. Unlimited bandwidth, no throttle and best of all, no Bell. I prepaid ~$500 for 12 months: $20/month + ~$10/month dry-loop + ~$80 activation.
The installation itself was painless. On the scheduled day, I called them, got my username/password and was connected right away. The technician showed up 4 hours later and I told him I was already hooked up. He never came through the door. I was having issues with a Thomson Speedtouch 516v6 (it was showing an upstream attenuation of -2 and getting half the throughput of my profile/sync). I tried out a branded 2Wire 2701HG-G that I had flashed with unlocked firmware, and magically I was getting throughput of 650KB/s.
Even with questionable line stats, my modem reports a ~6000/450Kbps profile. The upload is half of what I would like, but I assume that is my line's fault, not Colbanet's.
Service with Colbanet feels like a gamble at this point, based off their reviews and my own experience on the phone with them I'm still not very confident prepaying for a year. However, if the connection remains stable it was worth the risk.
UPDATE: After three weeks of service, service has been reliable. I disconnected all the phone lines in my house minus the one serving the DSL (no home phone), and my line quality improved. I'm now getting speed tests consistently 5.7Mbps and 0.70Mbps.
UPDATE 2: I purchased a TP-Link as per a suggestions, and I got an instant 1Mbps downspeed bump. I'm syncing at ~ 7441Mbps now. Still slow compared to cable, but it is much more reliable in terms of speed. I would rather have 7Mbps all day instead of 1Mbps during some times of the day.
UPDATE 1 year later: 1 year prepay will be coming to an end in the coming weeks. Must say reliability has been flawless, no downtime, no problems, just the same old 7Mbps for 12 months.
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updated 1.5 years ago