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DIRECTV page on DSLReports
Six Month Rating

Reviews:
bullet 117 reviews (50 good) (41 bad)
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Review by (hidden by request)

  • Location: Blue Eye,Stone,MO
  • Cost Contract price not specified.
Good "Good service, sports channel"
Bad "Billing nightmare! If they have your credit card, they will draw off it when they want to."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)

Direct TV is the most unethical company I have ever had. They literally
stole $1000 from our account. When we cancelled before the contract
date, due to unforeseen financial difficulties, we were sent a $971.16
bill ($136 past due balance, $15 disconnect fee, $795 misc fees), and
they drafted it out of our account prior to our receiving it.

They had a notice at the bottom of the bill that stated, "For
your convenience, in about 15 days from the Statement Date printed near
the top of this page, any total outstanding account balance will be
automatically charged to the credit/debit card we have on file for your
account." When we can't afford the $136 a month because
we are trying to feed our 4 young children, why would they
think they could draft $1000 from our account (via pre-authorized
transaction) and call it fair collection practices! What a bunch of
cheats!!!!

Katie

(review was emailed from domain coloradosos.com)
lodged 3.3 years ago

Comments: