Review by (hidden by request)
Good "The offers on their site is good"
- Location: N2J4G
- Cost: $40 per month (12 month contract)
Bad "Their customer service quality and support is the WORST"
Overall "I will not recommend them to anyone"
|Pre Sales information:|
Value for money:
(ratings below consensus)
I have been a DSL client of Acanac for 2 years. I called in and spoke to their sale department about changing my DSL service to Cable since my 1 year term was up. The sales person on the phone clearly said that there will be a (DSL) modem refund and I will qualify for the free phone service if I upgrade/sign up for cable service even though I was a DSL client.
After I signed up and activated the cable service, which took 16 business days to activate (their site promises a 7-10 business day refund), and signed up for the phone service online, billing department emailed me that I said that I don't qualify for the phone service and they won't take the DSL modem back. There customer service is the worst. They take the money and take forever to reply to any email. I would not recommend Acanac to anyone. Switching to a different provider.
(review was emailed from domain live.com)
lodged 1.9 years ago
Re: Acanac, Inc. Frankly, with due respect, that is crap rhetoric. Acanac is by far the worst company I have ever dealt with. They sent me the wrong modem, never got the service going, after 3 weeks I finally got someone to cancel the account and now they are keeping the activation fee and the modem fee. They don't refund any modem fee, period.
Anyone out there considering Acanac, go elsewhere. They will take your money but NOBODY from accounting/billing will ever talk with you. It's all email based, 4:00 am emails, multiple tickets opened up and the best part is you are supposed to communicate this way with no internet. If you want details, you can PM me and I'll be happy to give you specifics.
I'm gone. I just don't want to see anyone else buy this stuff about good customer service.
Re: Acanac, Inc.
said by Lynn:Thanks for deleting that post, I meant to say:
As far as the customer service goes we have over 1000,00 customers that seem to be quite happy with the service. I am sorry you had problems but with time anything can be solved.
The intelligence of its staff is probably a good indicator of the overall quality of the company.
And that certain "staff" isn't very bright.