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Review by (hidden by request)

  • Location: Pooler, Chatham, GA, USA
  • Cost Contract price not specified.
Works well. Great value
Can't get a credit and can't talk to a live rep.
I will continue to persue my credit.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

January 17th, 2012



To whom it may concern,

I have found the sound quality very good and I am generally satisfied. My
gripe, along with most Magic Jack users is the inability to talk to a real
person. I inadvertently ordered the 5 year plan when I signed up for the 30
day trial for Magic Jack Plus. I have tried repeatedly to get a credit
($108.00) as the $69.95 first year charge includes one year of service, but
they have not honored my request as of this date. They did transfer my
number from Vonage for a charge of $20.00 which was what I had agreed to.
Now that the 30 day trial is over, I have been charged $81.64 which I want
to dispute as this is 16.7% above the $69.95 charge. I understand that there
is tax on this amount, but I want to know why it is excessive.

I am pleased for the time being with the savings and I'm still way under
what Vonage was charging me annually, but I want my credit and some answers
to my questions. I will not give up!

Yours truly,

Joel P





(review was emailed from domain comcast.net)
lodged 12.2 years ago

jason_m
join:2010-01-09
Peabody, MA

jason_m

Member

dispute it

Dispute it with your credit card company before it's too late.

searcher
@rr.com

searcher

Anon

Re: dispute it

tax and shipping + i paid same price and the info for addl amt is on your receipt that you should printed out if you did online order